April Kirby

April Kirby Email and Phone Number

Customer Success Manager, Mid-Market @ Attentive
United States
April Kirby's Location
Nashville, Tennessee, United States, United States
April Kirby's Contact Details

April Kirby personal email

n/a
About April Kirby

As a customer experience professional in the tech industry, I am passionate about helping people and organizations achieve their goals through innovative technology solutions. I have a deep understanding of the importance of building strong, lasting relationships with customers, and am dedicated to providing exceptional support and guidance every step of the way.My approach is centered around putting people first, and I am committed to truly understanding the needs and challenges of each customer. Whether working with a small startup or a large enterprise, I believe that open communication, transparency, and empathy are key to achieving success.

April Kirby's Current Company Details
Attentive

Attentive

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Customer Success Manager, Mid-Market
United States
Website:
attentivemobile.com
Employees:
1567
April Kirby Work Experience Details
  • Attentive
    Customer Success Manager, Mid-Market
    Attentive
    United States
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  • Bigmarker
    Customer Success Manager
    Bigmarker Jul 2024 - Present
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  • Drip
    Customer Success Manager
    Drip Oct 2022 - Feb 2024
    As a Customer Success Manager at Drip, I play a pivotal role in ensuring the success and satisfaction of our customers. I collaborate closely with our clients, helping them maximize the value of our SaaS solutions and fostering strong, lasting relationships. My dedication to customer success drives both customer satisfaction and business growth.
    View
  • Cm Group
    Professional Services Email Specialist
    Cm Group Oct 2021 - Oct 2022
    - Create and lead one-to-one live video training- Create help docs and video how-tos specific to each customer's needs- Maintain regular customer communication through email- Team expert for Campaign Monitor- Cultivate strong customer relationships- Nurture leads through email- Create and implement email marketing strategy - Create and manage workflows and campaigns- Create re-engagement stratefy- Liaise with other departments, especially account managers
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  • Cm Group
    Technical Support Specialist
    Cm Group Nov 2019 - Dec 2021
    Nashville, Tennessee, United States
    - Provide timely and informative replies to customer tickets- Provide VIP customers with support via phone- Manage support queue- Troubleshoot technical issues via email + phone- Customer Support for Campaign Monitor and CM Commerce-Training content creation and management
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April Kirby Skills

Customer Service Social Networking Event Planning Microsoft Office Social Media Volunteer Management Team Leadership Management Project Management Content Management Team Management Community Outreach Coordinating Schedules Volunteer Recruiting Microsoft Word Powerpoint Volunteer Training Leadership Newsletter Production Email Newsletter Design Research Teaching Company Newsletters Executive Calendar Management Hospitality Coordinating Meetings Youth Mentoring Design Youth Engagement Youth Programs Microsoft Excel English Windows Google Docs Leading Discussions Calendar Planning Mac Youth Development Youth Empowerment Youth At Risk Community Engagement Marketing Community Service Community Empowerment Apparel Campaign Execution Google Suite Fashion Interpersonal Skills Diversity And Inclusion

April Kirby Education Details

Frequently Asked Questions about April Kirby

What company does April Kirby work for?

April Kirby works for Attentive

What is April Kirby's role at the current company?

April Kirby's current role is Customer Success Manager, Mid-Market.

What is April Kirby's email address?

April Kirby's email address is ap****@****oup.com

What schools did April Kirby attend?

April Kirby attended Belmont University.

What are some of April Kirby's interests?

April Kirby has interest in Poverty Alleviation, Children.

What skills is April Kirby known for?

April Kirby has skills like Customer Service, Social Networking, Event Planning, Microsoft Office, Social Media, Volunteer Management, Team Leadership, Management, Project Management, Content Management, Team Management, Community Outreach.

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