April Drake Email & Phone Number

Kirkland, WA, US

• Business strategy and development of a new cloud-based VPN service (https://nettica.com)
• Roadmap planning, launch strategy, branding, and promotion events management (e.g., DefCon).
• Architectural design guidance, customer support and success management, dev of OKRs and KPIs

Bellevue, WA, US

• Operated as Chief of Staff to the Chief Technical Officer of a team of 250 engineers
• Managed cross-functional, large scale enterprise programs (36 SaaS apps - roadmaps, OKRs & KPIs)
• Strategy, migration, training to Agile CI/CD AI cloud-based platform (Atlassian, Gitlab.com, AWS, GCI).
• Director of Release (design, development, integrations) resulting in a 25% increase in KPI efficiency scoring.
• Engineering budget management ($100M) including 3rd party vendors, resulting in 15% spend reduction.

• Release and Product Operations management, cross-functional team leadership, DevOps management.
• Drove Continuous Integration & Delivery (CI/CD), Agile development practices in AWS cloud-base.
• Director of Security, Compliance, Risk, Threat Analysis Management, conformance with NIST and SOC2.

Seattle, WA, US

• Managed large-scale, cross-org customer onboardings (requirements, roadmap, KPI, reporting, delivery).
• Agile manager for engineering (FLASH - Financial Ledger & Accounting Services team).
• Defined program reporting strategy including OKRs, KPIs, & status from consumers to executive leaders.

Seattle, Washington, US

• Release management for Hybrid Cloud Services Manager (HCSM).
• Management of the User Acceptance Testing (UAT) and Sustained Engineering Services programs.
• Scrum master for multiple globally distributed development teams.
• Championed adoption of Lean Scrum-Ban best practices across the organization.

Seattle, Washington, US

• Created a Release system (integrations of SalesForce, SharePoint, Team Foundation Server).
• Decreased development cycle time by 25%, customer support feedback loop by 75%.
• Directed transformation of Waterfall to Agile of IT and Engineering to DevOps CI/CD cloud framework (OCI).
• Trunk (Codebase) management and delivery governance across environments (Dev, SIT, UAT, Prod).
• Management of conformity with NIST and HIPAA standards in IT Security Compliance role.

Redmond, Washington, US

• Release Manager of XBOX Business Intelligence (BI) platform.
• Scrum management across multiple engineering teams (backlog to delivery, KPI, executive reporting).
• Defined KPI, reporting systems, cross-functional team project management.
• Administration of Team Foundation Server including configuration and onboarding management.

• Research for MS OEM Policy findings of the ‘02 Anti-Trust Final Judgement across Windows Vista apps.
• Executive Reporting directly to the judiciary committee on regulation adherence of Logo Compliance.
• SDET (Automation Test Engineering in C# and.NET) of competing web and media technologies.

• Created an innovative strategic software startup for the Mortgage industry
• Developed Line of Business (LOB).NET based application in an on-prem subscription-based service.
• Networking Management (Seattle’s Investing in Real Estate, Women’s Business Owners, others)
• Director of 10 employees (loan officers, processing reps, software developers).

Redmond, Washington, US

• Lead Program Manager Office Service Packs, Watson (WER) - Big Data Analytics (customer crash reports).
• Director of Release, Feature and Build, Joint Development Manager for SharePoint Server.
• Customer Requirements management (Beta through launch of 1st prod to 1B rev in MS history)
• Lab Manager, QA, SDET for Windows Media Player and Connection Manager (IIS).

Master Of Business Administration (Mba), Information Technology

Bachelor'S Degree, Chemistry

Associate'S Degree, Mathematics

Pre-Vet/Pre-Med