• Supervised direct reports and enforced adherence to established procedures and deadlines.• Implemented and enforced corporate and departmental policies and service standards.• Coordinated office workflow to maximize productivity and labor resources.• Addressed and mediated employee grievances and coordinated meetings with union representatives.• Monitored daily operations and evaluated performance to proactively approach backlogs.

Partnered with management teams to plan, develop, align, and implement strategies that would help the client achieve their vision, mission, and purposeHost governance meetings in order to collaborate and strategize with relevant department stakeholders for all things planning and hiring• Long-term & short-term capacity planningMaintained records and compiled statistical reports concerning personnel-related data such as hires, transfers, performance appraisals and absenteeism rates.• Head count reconciliation and risk assessment on associate behavior regarding attendance and performance