April Major Email & Phone Number

Jupiter, Fl, Us

Northvale, New Jersey

Mahwah, New Jersey

Moonachie, Nj

• Responsible for International and Domestic Key Accounts. • Work together with Sales to facilitate urgent customer requirements.• Research item request and issued quotations for competitive price and delivery. • Expedite customer orders as necessary with Planning, Purchasing & Manufacturing.• Interact on a daily basis with Finance to monitor all account balances.• Coordinate customer return shipments according to company policy. Follow through on disposition of inventory and customer refund with Inventory Control.• Proficient with Microsoft Excel & Word. SAP & QAD/MRP platform used daily for availability of items, market price and lead-time.• ALA Certified.• Lightopedia Certified.

Westwood, Nj

• Supported sales personel, including the President.• Acted as liaison between outside sales people, management and the customer.• Responsible for International and Domestic Key Accounts. • Expedited customer orders as necessary with Printers, Bulk Suppliers and Manufacturing sites.• Provided monthly open order and shipment performance reports for customers.• Interacted on a daily basis with Finance to monitor all account balances.• Documented customer complaints and resolve in a timely manner to maintain customer satisfaction.• Responsible for training new hires with specific expertise as required.

• Supervised five Customer Service/Sales Representatives.• Maintain Customer Service Manuals by keeping all procedures up to date.• Maintain safety stock levels on all best selling parts.• Responsible for International and Domestic Key Accounts. • Worked together with Field Service and Refurbishing to facilitate urgent customer requirements.• Researched and issue parts quotations based upon customer specific equipment. • Access manufacturing drawings from customer specific documentation files to solicit for competitive price and delivery.• Replenish, maintain and invoice customer consigned inventory between key account customers.• Provided monthly open order and shipment performance reports for customers.• Expedited customer orders as necessary with Planning, Purchasing & Manufacturing.• Interacted on a daily basis with Finance to monitor all account balances.• Documented customer complaints and resolve in a timely manner to maintain customer satisfaction.• Coordinated customer return shipments according to company policy. Follow through on disposition of inventory and customer refund with Inventory Control.• Responsible for training new hires with specific expertise as required.

• Sales support to sales personnel, including the President.• Act as liaison between outside sales people, management and the customer.• Assist customers with purchasing decisions by providing quality, up-to-date information taken from various computer reports and schedules.• Control inventories to a profitable level. • Run daily inventory reports and monthly sales reports for the President and Controller.• Price quotations, order entry, shipping coordination and follow up are some immediate duties.• Assist customers in solving billing and shipping problems.• Manage the sample department and arrange for all samples to be shipped out in a timely manor.• Team Member for implementation, support and audits associated with ISO Certification.