April Mason-Donovan Email & Phone Number

Ballwin, Mo, Us

• Establishes initial phone contact with consumers, educates them about services,determines their eligibility, and explains process and timeline for accessingservices.• Works on-on-one with consumers to assist them in providing the necessarydocumentation to access services.• Relay information to appropriate staff members for consumers whose needscannot be met by one service, but may be met by other services or programs.• Work with consumers to set and assist them in… Show more • Establishes initial phone contact with consumers, educates them about services,determines their eligibility, and explains process and timeline for accessingservices.• Works on-on-one with consumers to assist them in providing the necessarydocumentation to access services.• Relay information to appropriate staff members for consumers whose needscannot be met by one service, but may be met by other services or programs.• Work with consumers to set and assist them in completing goals.• Document services provided according to policies and procedures; maintainclear, concise and accurate records in CIL’s 1st (data base); keep accuraterecords of community contacts.• Maintain consumer case files in accordance with state and federal standards,funding source requirements, and Center policy.• Research and network to locate appropriate resources, update CIL’s 1staccordingly.• Assist consumers in exploring community resources and accessing funding tomeet needs.• Network with other individuals and organizations by telephone and in personoutlining the programs offered by Delta Center. (This includes conducting grouppresentations for outreach.)• Develop working knowledge of various benefits systems, such as VocationalRehabilitation, Medicare, Medicaid, Division of Health and Senior Services,Social Security and others. Assist consumers in navigating these systems andadvocating for services to meet their needs.• Develop working knowledge of disability related laws such as ADA, Fair HousingAct, Olmstead decision and familiarity with agencies regulating compliance. Show less

Kirkwood, Missouri, United States

* • Provide students with disabilities choices for accommodations they need to achieve in their educational settings.• Evaluates, advises, and counsels students with disabilities• Facilitates communication with faculty and staff regarding accommodations for students• Works with faculty and other instructional personnel to design curriculum and instructional methodology to assist students with disabilities.• Provides orientation• Provides for test-taking and accommodations… Show more * • Provide students with disabilities choices for accommodations they need to achieve in their educational settings.• Evaluates, advises, and counsels students with disabilities• Facilitates communication with faculty and staff regarding accommodations for students• Works with faculty and other instructional personnel to design curriculum and instructional methodology to assist students with disabilities.• Provides orientation• Provides for test-taking and accommodations for placement assessment• Assess student interests and educational needs• Plans and implements individual and group vocational/career exploration/choice counseling sessions• Maintain liaison with agency counselors regarding vocational programs for students with disabilities.• Completes necessary and required reports. Show less

Jefferson City, Mo

• Network with industry professionals and employers to hire clients with variety of hearing losses.• Arrange PowerPoint presentations in educating hearing employers on how to effectively and smoothly work employees with hearing losses.• Counsel and advocated on several employment issues with clients, as well as with employers, including guidance and counseling.* Provide informed choices, guidance and career counseling, and set up short and long term vocational goals.• Assist… Show more • Network with industry professionals and employers to hire clients with variety of hearing losses.• Arrange PowerPoint presentations in educating hearing employers on how to effectively and smoothly work employees with hearing losses.• Counsel and advocated on several employment issues with clients, as well as with employers, including guidance and counseling.* Provide informed choices, guidance and career counseling, and set up short and long term vocational goals.• Assist clients in finding the right kind of accommodations (via Missouri Telecommunication Access Program) that appropriately fitted with their disabilities. Show less

St. Louis, Mo

• Assist clients on creating resume and cover letters, and job development.• Establish current and new relationships with the HR managers in order to have ‘partnership’s and hire clients with hearing losses and other disabilities, as well as give disability-awareness and accommodation assistances for potential employees and employers.• Practice mock interviews with clients, provide skills training, and seek job leads, complete job applications and follow ups with clients.• Offer job… Show more • Assist clients on creating resume and cover letters, and job development.• Establish current and new relationships with the HR managers in order to have ‘partnership’s and hire clients with hearing losses and other disabilities, as well as give disability-awareness and accommodation assistances for potential employees and employers.• Practice mock interviews with clients, provide skills training, and seek job leads, complete job applications and follow ups with clients.• Offer job coaching and placement retentions for clients who successfully obtain jobs.• Communicate with Vocational Rehabilitation Counselors and other caseworkers from various agencies. Show less

Educated and promoted Relay Missouri, CapTel, and other features for the Deaf/Heard of Hearing, Hearing, and Hearing with speech disabilities.• Handled customers’ complaints on telecommunication services for Deaf, Hearing, and people with speech disabilities and closed within 30 days. • Managed and served three states; ensured all states were in compliance with the state requirements pertaining to the contract with Public Service Commission. • Heightened marketing experiences and… Show more Educated and promoted Relay Missouri, CapTel, and other features for the Deaf/Heard of Hearing, Hearing, and Hearing with speech disabilities.• Handled customers’ complaints on telecommunication services for Deaf, Hearing, and people with speech disabilities and closed within 30 days. • Managed and served three states; ensured all states were in compliance with the state requirements pertaining to the contract with Public Service Commission. • Heightened marketing experiences and worked with marketing agencies, and worked with the CapTel Marketing Team nationwide.• Submitted annual complaint log to FCC on timely manner, as well as monthly traffic report to the Public Service Commission• Coordinated and responded to customer telecommunications requests such as improvements on telecommunication services/devices, technical ideas, presentation requests, and educational training. • Maintained communication with government officials and good relationships with various organizations of the Deaf/Hard of Hearing.• Created annual report for Missouri and Tennessee Show less

Handled caseload of approximate 105 clients throughout the St. Louis counties. • Networked with industry professionals and employers to hire clients with variety of hearing losses.• Arranged PowerPoint presentations in educating hearing employers on how to effectively and smoothly work employees with hearing losses.• Counseled and advocated on several employment issues with clients, as well as with employers, including guidance and counseling. • Established short term and… Show more Handled caseload of approximate 105 clients throughout the St. Louis counties. • Networked with industry professionals and employers to hire clients with variety of hearing losses.• Arranged PowerPoint presentations in educating hearing employers on how to effectively and smoothly work employees with hearing losses.• Counseled and advocated on several employment issues with clients, as well as with employers, including guidance and counseling. • Established short term and long term vocational goals through guidance and counseling.• Assisted clients in finding the right kind of accommodations (via Missouri Telecommunication Access Program) that appropriately fitted with their disabilities. Show less

Master, Social Work

Activities and Societies: Residence Hall Association National Residence Hall Association

Bachelor, Social Work