April Mccarthy Email & Phone Number

London, England, United Kingdom

London, United Kingdom

Elsley House, Great Titchfield Street, London W1W 8Bf

Office Manager Duties;Day-to-day running of a busy 198 seated capacity office. Maintaining all onsite facilities.Dealing with all hospitality for visiting clients and prospects. Managing the conference room calendar and organising meeting logistics such as adapting spaces, IT equipment, timings, specialist catering and off-site space when needed.Training and managing outsourced office support staff. Managing and mentoring a long-term office administrator towards the end of my role. Interviewing candidates for this position. Reception cover and dealing with all front desk queries needing escalation or further investigation. Being a 'go to' person for information. Introducing basic risk management and H&S measures as the office was still a ‘start-up’ when I first took on the role. Developing my own role within the business. Adapting resources to changes in leadership, office expansions and staff moves following an acquisition.Establishing processes for visitor security, stock management, equipment maintenance and cleaning and recycling for the office. Sourcing 30 different vendors; creating budgets and raising POs of up to £100K in a timely manner.New starter H&S inductions and office tours. Project managing aesthetic improvements to the office and overseeing contractor works onsite. EA Duties;Preparing org charts, meeting agendas and helpful diagrams to assist with decision making. Ad-hoc support with expenses, minutes, travel, correspondence, appointments and research. Assisting senior individuals with their start-up offices in Paris, Munich and Stockholm. Receiving important visitors from US HQ.Project managing major staff meetings, evening receptions and fundraising events on a quarterly basis for up to 250 attendees on behalf of the Vice President and General Manager; sourcing vendors, negotiating costs, staying within a budget, arranging payments and working closely with caterers. Drafting and sending company-wide communications.

French Connection, Centro One, 39 Camden Street, Camden, Nw1 0Dx

*Dealing with all store related queries for the UK that were escalated beyond the store managers. *Answering both emails and phone calls from customers in high volume. *Investigating incidents in store and liaising with the quality control department to investigate faulty returns. *Organising refunds, gift cards and exchanges. *Training other staff. *Shipping items in high volume.

Allsaints, Units C15-C17, Jacks Place, 6 Corbet Place, London E1 6Nn

During my time at AllSaints, which equated to 1 whole year spread out over 2 years. I assisted customers over the phone, via email and in person. I received commendations for my proficiency from customers and learnt to navigate the website extremely well. My duties included;*Managing incoming calls in high volume. *Reporting website problems to the E-commerce department. *Assisting the Online Security department with monitoring online orders and using SagePay to view payment details.*Processing faulty returns and advising customers on store policy. *Issuing gift cards and refunds and training other staff on this process on a regular basis. *Defusing difficult situations in store and meeting customers in person when necessary.*Carefully wrapping and shipping items on a daily basis.

Bachelor Of Arts (B.A.), English Literature, 2:1

Pgce English