April Mitchell - Edmonds Email & Phone Number

I have over 10 years Professional Printing experience as Creative Content Manager in my own home based business “Thelma’s Fine Art” I photograph my artist works of art and create high resolution digital images created by me for use as Web Content and to create Giclee print which I then sell through my website, art rentals and In person.I also represent the artists at public events, competitions, gallery showings. I also have experience as a trained repairing and maintaining the wide carriage ink jet printers Best Regards,MS. APRIL MITCHELL - EDMONDS81 Clarendon Street Springfield MA. 01109http://linkedin.com/in/aprilmitchelledmondsCell: (413) 222-0561

Amherst, Massachusetts, Us

Enthusiastic and innovative individualIntelligent, amicable, and passionate, adept at problem solving and trouble shooting. Knowledge of network and Internet protocolsExperience with modern Operating Systems (Windows, Linux, OS X) and modern Cloud Services.Strong interpersonal skillsExcellent Oral and Written skillsAbility to work in a fast-paced environment and self-regulating whilst independent of immediate oversightExcellent organizational skills, paying close attention to detail, accountability, and reliability in meeting deadlines and requirements.IT Certifications (CompTIA A+, Apple Service Fundamentals, etc)Provides technical support and consultation to the UMass Amherst community. Assisted faculty, staff, and students with supported software, operating systems, network connectivity, and the use of IT services.Analyzes and Troubleshoots client problems and determines appropriate strategies for solving such problems, including in-person, over the phone, email, and over web chat.Delivers outstanding customer facing service via walk-in Help Center, web chat, and email-based support.Keeps up-to-date on University supported software and subscription services. Tests and provides feedback on new software delivery methods and tools.Participates in special projects, including maintaining User Services software instalation files, tools, and documentation, in collaboration with other full-time staff.

Indian Orchard, Ma, Us

42 | Design Fab Studio, Inc. is a Full-service design and fabrication studio, supplying exhibits, themed environments and components, and custom creations to a diverse client base. Planning, strategy, design, 3D modeling and animation, fabrication in wood, metals, resins, mold making and casting.April is a trained help desk professional and an A+ certified personal computer technician with over 30 years of experience as a computer field service engineer. She also has experience working with Laser Electro Optics, audio and video production, as well as creating training documentation and short films.​April is a lifelong learner and her mind is her most valuable possession. Her past experiences have taught her how to evolve and adapt in order to resolve problems on the fly.Her super powers are her ability to embrace change, stay current in technology, and maintain a genuine eagerness to acquire knowledge.https://www.42designfab.com/team

EUS IT Support Specialist VolunteerCompany Name The American Red CrossDates Employed Jan 2018 – Present Employment Duration 2 mosLocation USA, NE RegionAs a IT EUS Volunteer Support Technical Specialist I'm responsible for providing IT support for all American Red Cross end users (staff, volunteers, disaster operations). Volunteers in this position I utilize the Red Cross ticketing system and provide computer equipment and support, determine user needs and maintain equipment and software as applicable. I Provide onsite and remote IT problem resolution. Other responsibilities include organizing and coordinating activities associated with installation, deployment and upgrade of software, hardware and network facilities as it relates to the IT environment. • I Utilize My Knowledge of personal desktop computing and advanced office automation technology including Microsoft Windows XP, 7, 8.1, 10, Office, Office 365, file shares, printers, scanners, and peripheral equipment • I Utilize My Knowledge of local and wide area networking, including wireless design and setup• I Utilize My Ability to prioritize and quickly resolve issues • Operational flexibility is required to meet sudden and unpredictable business needs• As a Red Cross Volunteer I may be required to work non-standard business hours • Due to the Nature of the Organization Periodic travel is possible• I Utilize My Knowledge of ITSM/Ticketing Systems• I Utilize My Knowledge of the ticket lifecycle• I Utilize My Knowledge of Service Level Targets

The purpose of my position was to serve as an integral member of a small team and perform several roles including video/multimedia specialist to daily operations support for the Department’s digital, analog and streaming-media communications.My major duties include, planning, coordinating, promoting, producing, and presenting multimedia and audiovisual imagery support; I provide technical advice and expertise to Department staff and other customers; I plan compelling programming news features and information, spot programming for Department wide broadcast,I schedule air time; I exercise resourcefulness, imagination, and ingenuity in creating and compiling electronic multimedia imagery, electronic special effects, and equipment techniques. I have the capability to convey a wide variety of visual and audio information; I encode program material to streaming media clips, I archive media clips, I prepare advertisements for programs, and post clips on the Conn-DOT website; I develop broadcast schedules and make necessary administrative and logistical arrangements in support of the program;I operate professional broadcast quality multimedia electronic and digital equipment which include television master control suite equipment and broadcast-type closed circuit television; I conduct equipment tests and align optical interface equipment, I modify configurations, and improve systems capabilities; and serve as a Web Editor responsible for planning, organizing, and designing websites.

Coherent Inc. is one of the world's leading suppliers of laser and photonics-based solutions to a broad range of commercial and scientific research customers. Coherent designs manufacture and markets lasers, laser-based systems, precision optics and related accessories for a diverse group of customers. As an Electro Optics Technician/Assembler I was involved with the assembly, testing and trouble-shooting of the Electro Optical Systems of the E- series of laser devices. This included installing lenses, sub-assemblies and lasers. I was also involved with calibration and testing of the Optics as well. In Coherent’s LEAN environment Electro Optics Assembly / Technicians are a key member of the production team working closely with other technicians and specialists. This role also involved repair, rework or upgrade of devices tasks to be accomplished.Assembled, tested, adjusted and troubleshot Optical, Electronic and Electrical/Mechanical assemblies Repaired or reworked existing assemblies Maintained assembly and test data, completed NCRs (Non Conformance Reports), analyzed and advised on corrective actions.Assisted in improvement of the electro optical assembly process by developing and implementing new time saving and LEAN optical test methods.(860) 243-9557

Springfield Technical Community College1 Armory Square Suite 1 PO Box 9000 Springfield, MA 01102-9000Dr. Nicholas Massa,Email: massa@stcc.eduWork Phone 413-755-4579Office Location 17/635Office Hours:M 10-11am; T-TH 10-11am; W 2:15-3:15pmAs (LEOT) Lab Assistant Duties: My duties include, but are not limited to the following: Set up and tear down and performing precision alignment of laser optics systems and components i.e. Interferometers,also assist and supporting laser and holography lab experiments and laser demonstrations. Set up and tear down of laser beam characterization or diagnostics experiment equipment such as power meters for laser beams, integrating spheres, laser calorimeters and laser beam profiling sensors and scatter plates.Set up and tear down of experiment instrumentation used for laser effects testing of materials and components. This includes detection sensors, cameras, and specialty electronic circuitry for monitoring items under test. Cleaning and maintaining instrumentation used in support of the laser lab experiments organizing cabinets, and other duties as required.

I have successfully Completed the [LEOT] - . Laser Electro Optics Technology AS Degree Program at Springfield Technical Community College. http://catalog.stcc.edu/preview_degree_planner.php?catoid=20&poid=4401&returnto=3843&print&_ga=2.198075180.262286471.1551453162-725067821.1551453162

I have successfuly Completed the Computer Systems Engineering Technology [CSET] - AS Degree Program. CSET-Computer Systems Engineering Technology Program at Springfield Technical Community College. https://www.stcc.edu/explore/programs/cset.as/

IT Help Desk Technical Support ProfessionalTraining and Information Session PresenterActive Directory Management Exchange Server Management Printer Maintenence MangementLoaner Laptop Program Manager

Storrs, Ct, Us

University of Connecticut9 Walters Avenue Unit 5075Storrs Connecticut 06269(860) 486-8736 Computer Technical Support Consultant 1I analyzed and diagnosed computer software hardware and network problems for a variety of computer users. I troubleshot and recommend corrective solutions to errors which required knowledge of current applications, networks, hardware and software and referred problems to the appropriate technical staff / technicians or support area. I recorded, tracked and troubleshot surveyed and reported on computer problems. I assisted teaching computer related workshops to faculty, students, staff, and other computer users to integrate computing and information technology with the teaching and learning initiatives as well as the administrative functions of the University. I prepared hard copy and online documentation to improve user knowledge of computing and information technology. I facilitated computer usage by the faculty, students, and staff through a wide variety of means that included surveys, newsletters, web pages, attendance at meetings, exhibitions and conferences, University events and tours of the computer facilities. I assisted with installing debugging, testing and tracking, and monitoring a wide range of commercially available software and hardware for mainframe, midrange, mini-computer or microcomputer technology as required by assignment. I assisted with the development of plans and processes that ensure the minimum risk to services or systems due to errors. I maintained routine security of computing facilities and other duties as required.

Pittsfield, Ma, Us

Berkshire Health Systems165 Tor Court. Pittsfield MA. 01020(413) 447-3000 Network AdministratorI supported the hospital’s Cisco LAN/WAN and I was responsible for monitoring network, security, and wireless activities and taking appropriate actions to resolve problems. I tune the network for best performance and reliability and ensure the integrity and security of the company networks. I also assisted others in analyzing and resolving system and application problems as well as assisting the field network engineers with problems calls, and escalation of network-related issues (routers, switches, WAPs, etc.); I responded to all network alarms and network outages which must be resolved in a timely manner. I maintained proper network documentation and supported the Networking Team with managing the physical layout of the network equipment and cabling.

Howard Systems International, Inc.10 Wayside Drive. Farmington, CT. 06032 (860)269-4763HSI Consultant / Help Desk Support SpecialistPrimary Assignment Help Desk Support Specialist AETNA Insurance Company in Middletown CT. https://www.aetna.comI was Responsible for Assisting with all help desk operations associated with the, Middletown High Volume Call Center; Provided a Single Point Of Contact and first level of support for calls and requests received by the SPOC. Trouble resolution, service request distribution and follow up, data entry, report generation, documentation of problems, utilization of Help Center software, and dispatching services when necessary, Performs other duties and responsibilities related to those enumerated above which do not alter the basic level of responsibility of the Position,

New Britain, Ct, Us

Central Connecticut State University 1615 Stanley St. New Britain, CT. 06050-4010(860) 832-1898Help Desk CoordinatorResponsible for Assisting with all help desk operations associated with the Information Technology Services department; provides primary point of contact and first level of support for calls and requests received by the Customer Support Center. Trouble resolution, service request distribution and follow up, data entry, report generation, documentation of problems, utilization of Help Center software, and dispatching services when necessary, Performs other duties and responsibilities related to those enumerated above which do not alter the basic level of responsibility of the Position,

Springfield, Ma, Us

Western New England College1215 Wilbraham Road, Springfield MA 01119(413) 782-1343 PC Technical Support AssistantResponsible for maintaining 5 academic computer labs. Installing and configuring computer hardware, and software. Diagnosis and repair of computer software / hardware and computer LAN / WAN problems. Duties also include hiring scheduling and supervising student workers in the open lab and as part time temporary help. Providing telephone technical support on the WNEC help desk twice a week to administrative and academic personnel connected to the campus network

Manchester, Connecticut, Us

Manchester Community CollegeGreat Path Manchester, CT 06045-1046(860) 647-6325 Personal Computer TechnicianResponsible for installing and configuring computer hardware, and software. Diagnosis and repair of computer software / hardware and computer LAN / WAN problems. Duties also include primary technician on the help desk providing telephone technical support to administrative personnel and academic computer labs connected to the campus network. Receiving officer responsible for testing and recording all new computer hardware and maintaining an MS-Access database that documents all new computer hardware purchases and warranty replacements and repairs.

Pl

Computerland 131 Wayside Avenue West Springfield, MA 01089(413) 734 -8986Macintosh / IBM PC Systems SpecialistProvided telephone technical and sales support, user training. I also provided onsite pre-contract inspections, upgrades, computer /peripheral repairs, system / network consultations, configurations and installations, occupational training and certification required.

Prism Technologies Inc 10279 N.W. 46th Street Sunrise, FL 33351(305) 741-3626Macintosh / IBM PC systems SpecialistResponsible for service center management, providing telephone technical and sales support, user training, pre-contract inspections, upgrades, computer / peripheral repairs, system /network consultations, configurations and installations, occupational training and certification required

The Small Computer Company Inc,10 Center Square East Longmeadow MA 01028 (413) 525-6663Macintosh Computer Service TechnicianProvided telephone technical and sales support, user training, product specific computer/ peripheral repairs, of both the component and chip levels; system/ network installations, pre contract inspections, upgrades in house computer maintenance and repair schedules, inventory forecasting implementation and control, administrative tasks, technical documentation control, occupational training and certification required.

Houston, Texas, Us

Digital Equipment Corporation1 Federal Street Springfield, MA 01105(800) 544-9944Field Service Engineer Field Service Engineer Responsible for providing product specific technical support and computer / peripheral repairs of both the component and chip levels. Duties also included: interfacing with field service logistics organization to plan implement and maintain appropriate mobile service inventory, system / network support, up-grades, pre contract inspections, administrative tasks, occupational training and certification required.

Persuing My Bachelor'S In Information Technology, Bachelor'S In Information Technology, With Science, Engeneering Focus

Graduation Date May 2013, As Degree Program In (Laser Electro - Optic Technology)

Graduation Date May 2012, Cset - As (Computer Systems Engineering Technology)

Continuing Education

Continuing Education

N/A Continuing Education Credits Gained, Information Technology

Certificate Earned, Digital Computer Electronics