The core responsibilities include:Support the operations of 7,000 apartment homes in the Fargo/Moorhead/West Fargo regionProvide direct leadership to three Area Managers and Maintenance ManagersStrategically plan for growth in the region which includes acquiring properties and opening new officesAdditional initiatives include:Transitioned management of the maintenance team from being run as a separate department to directly reporting to the Regional ManagersImplementing a public relations strategyCreating a crisis communication planOrganizing a plan to get our employees and resident more involved in community serviceIn addition, I was selected to represent the company in the United Way's 35 Under 35 Women's Leadership program.

I continued my responsibilities as an Area Manager as well as supported the Regional Manager in additional projects. I had an increased responsibility in the following areas:Utility management Retention and recruitment of employeesNew hire trainingLeadership development of employees on the track to management positionsOversaw of creation of the Area Managers budgetsTransitioning newly acquired properties Selecting finishes for buildings under construction

Chosen to represent GOLDMARK as a Chamber of Commerce Leadership Fargo Moorhead participant Nominated by peers for the Gold Service award 2010Provided leadership to four onsite rental offices and directly manage 24 employeesDeveloped the 2010-2013 budgets for a 55 million dollar portfolioOversaw marketing strategies Mediated escalated customer service situations

Trained managers and sales agents in Omaha, Des Moines, Grand Forks, Minneapolis and BismarckDeveloped and delivered workshops on sales techniques, time management, marketing, and customer serviceMonitored and requested changes to policies and procedures to improve efficiency of the company

Oversaw all functions of a 17 million dollar property management portfolio, onsite office, staff, and vendorsMet 104% of the portfolio budged net operating income Worked prospect leads, sold apartments, and retained current residentsProvided customer service to a diverse demographic of clientsWorked in a very fast paced environment with frequent opportunities for strategic and diplomatic problem solving

I participated in the United Way 35 Under 35 Women’s Leadership program in 2014. The program was life changing. We had over 35 impactful speakers present to our group. We practiced public speaking skills, volunteered together and were paired with a mentor. The friendships and network I have made through this program have been instrumental in advancing my personal and professional life.