April "A.P." Powell, Mfa, Wgae, Sag-Aftra Email & Phone Number

United States

United States

• Manage rehearsals, actors, technicians, costume and props• Collaborate with front of house staff and director• Oversee script changes and reprints• Oversee scheduling for rehearsals and show day call times• Liaise with sound and lighting technicians• Run backstage and on stage performances• Compile script notes (blocking, cues, etc.)

Atlanta, Georgia

• Produce pricing modeling and analytic support within custom core pricing exercises requested by the BSD contract sales organization for M&A activity. Focusing on pricing assortments for customers converting from OfficeMax contracted public and private sector base to Office Depot. • Consultant providing data-driven knowledge and guidance to promote price optimization that ensures customer loyalty by focusing on most frequently purchased, highest visible custom pricing. • Infuse overall corporate strategy into the pricing process, assessing and working to avoid risk and exposure for multi-tiered pricing arrangements for group purchase organizations and underlying accounts. • Recommend optimal pricing structures, vendor funded deviation, catalog assortments, and often executing the setup of those structures through templates, loading into various work-streams and systems.

Office Depot Corporate Headquarters

• Research and gather voice data to ensure accurate use of business guidelines • Monitor, assess and language certify outsourced agents • Provide actionable and professional feedback to our strategic partners• Maintain working knowledge of procedural and operational updates• Self-directed learning/training• Telephone interviewed candidates for customer service positions in HCL (India)• Monitor, assess, and language certify outsourced agents

Office Depot Sales Support Center

• Coordinated various video and live training presentations from inception to completion• Triaged customer issues and managed workflow through voice, email, chat, correspondence and other processes on the supervisor assist gate • Managed complex escalations, resolved customer issues and worked with appropriate management team members to implement corrective actions• Monitored performance and customer interactions for accuracy, integrity, and compliance with company standards• Conducted calibration calls with strategic partner• Maintained extensive knowledge of business practices and changes through independent learning and effectively provided updates to keep team members informed

Office Depot Sales Support Center

• Assisted with New Hire training as well as center-wide business focused training• Served as a liaison with other departments in the resolution of day-to-day service and operational problems• Provided support for each department such as assisting vendors, account managers, agents and customers, resolving and referring a range of administrative problems and inquiries• Coordinated various projects and presentations, events and training in compliance with the needs of the department• Succeeded in obtaining new accounts and generated $1million plus in revenue on Outbound sales, as well as assisted on TAM (Telephone Account Manager) team

Master Of Fine Arts - Mfa, Creative Writing, 3.8 Gpa (Salutatorian)

Bachelor’S Degree, Media Communications, 4.0 Gpa (Salutatorian)

Activities and Societies: Member of the National Society of Collegiate Scholars