April Risberg Email & Phone Number

La Crosse, Wisconsin Area

Professional Financial Education

La Crosse, Wisconsin Area

IT Certification Preparation/Practice Exams at www.transcender.com MICROSOFT, ADOBE, COMPTIA, CISCO, ITIL, ORACLE, (ISC)2, PMI, LPI, VMWARE, CIW & EC-COUNCIL

Advise and counsel students for graduate and undergraduate admissions. Work with students one on one to ensure they are entering the program to achieve the desired outcome to ensure student retention and success. Work as an advocate on behalf of the student and the University. Other responsibilities include collecting all required Admissions documents for starting classes, (i.e. application, financial aid, and prior transcripts). Submit transcripts for review and transfer credits to ensure academic advising can register new students with appropriate classes and academic plan. Ability to identify student needs and provide appropriate referrals on their behalf and maintain confidentiality. Additionally, setting realistic expectations for the student and encourage them through the first few weeks for retention and student support. Facilitate communication to other departments including financial aid and academic advising to help the student through the process of enrollment, financial aid and class registration, everything they need for a successful first day of class. My goal for each potential student: Smooth admissions process and the best possible student experience. Emphasize realistic expectations and time management tips for student retention post enrollment. Consider each potential student unique and offer encouragement reminding them of their goals. Other helpful tips offered to students include requesting internships and job shadowing in areas of interest as well as time management and awareness of academic support resources.

Establish business relationships and actively seek new business within assigned territory. Prospect new sales by engaging in cold calls, direct marketing, current book of business, social media, and the existing network. Manage customer base and create high contact activity and monitoring sales activity against assigned quotas. Work with each client to determine challenges and preferred outcomes. Understand all levels of their communication needs and provide the best possible solution in terms of ease of use, redundancy and affordability while providing the best technology solutions.

Lacrosse

Performance management and development of direct reports. Monitor daily, weekly and monthly goals including sales, productivity and attendance. Employee relations, regular interviewing, hiring and training. Set clear objectives and suggestions on meeting goals based on employees individual strengths. Disciplinary actions following a detailed company process of steps and written documentation. Quality assurance by call volume and quality monitoring scores. Annual performance reviews and monthly status reports. Also worked as their business analyst running reports, forecasting call volume and staffing needs. Created and maintained performance review templates and various other projects as assigned.

La Crosse, Wisconsin Area

Internship

Bachelor Of Business Administration - Bba, Business Administration And Management, General, 3.92

Activities and Societies: Delta Mu Delta International Honor Society in Business

Associate Of Arts And Sciences (Aas), General Sales, Merchandising And Related Marketing Operations

Graduate Certificate, Human Resources Management/Personnel Administration, General, 4.0