April Jackson Email & Phone Number

United States

United States

Project Manager for large Learning Management system migration. Responsible for maintains project plans, project statuses. Responsible for leading cross functional project meetings and project risks and deliverables using Microsoft project and other project management tools.

Michigan

Analyzes and recommend solutions to enhance performance on enterprise projects for all impacted business areas throughout the organization. Conducts needs analysis and evaluate effectiveness of learning solutions, lead learning project initiatives involving multiple employees, track and report on project milestones, manages medium to large size projects, markets and initiatives, partner with clients on project charters, scope, goals, deliverables, budgets and timing to ensure project success. Experience working with Agile and Waterfall projects.

Detroit

Detroit, Michigan

Assigned to work with a leading Health Care Company in Detroit,MI, in their business readiness for Health Care Reform. Responsible for scheduling training sessions state-wide for over 3,000 employees. Responsible for Vendor Management to prepare for Incoming Customer Service Representatives for Health Care Reform, which included training schedules, instate and out of state vendor management, staff projections. Responsible for developing contract support staff. Lead Quality reviewer for all employee responses to email and social media inquiries. Responsible for System Analysis of the Internal Voice Response Application. Responsible for training team that facilitates training classes for all level of employees including vendors. Duties include, payroll, scheduling, professional development and performance evaluations.Experience in project management for multiple corporate implementations, including project planning, analysis and execution.

Southfield, Mi

Oversight of training delivery and documentation development for corporate projects through our project management office.Responsibilities inlcude, staff forecasting, budget, project management, consultant, curriculum and documentation development, Responsible for providing reports and analysis to executive committees.

Southfield, Mi

Responsible for team of union and non union trainers. Our department led training classes for the operational areas in the company which include all customer service representatives