April Schaaff Email & Phone Number

Knoxville, Tennessee Area

Manage client relations, office operations, and workflow for this law firm in a high-pressure environment with competing priorities and tight deadlines.→ Excel at managing the firm’s relationships with clients by managing their experience with the firm from intake through litigation→ Extremely effective at responding to client needs and educating clients on the legal process, case status, and state and/or federal regulations→ Manage the flow of work and communications for a… Show more Manage client relations, office operations, and workflow for this law firm in a high-pressure environment with competing priorities and tight deadlines.→ Excel at managing the firm’s relationships with clients by managing their experience with the firm from intake through litigation→ Extremely effective at responding to client needs and educating clients on the legal process, case status, and state and/or federal regulations→ Manage the flow of work and communications for a caseload of over 200 clients, balancing changing priorities of the firm’s calendar; research and identify firm, client and case issues; write pleadings and filings, etc.; and, lead client-facing communications with clients→ Identify ways to streamline and/or virtualize aspects of firm operations, saving the firm on costs associated with traditional paper filing Show less

By leveraging my knowledge of human resources and my understanding of psychological principles, I lead clients through the improvement process including: effective negotiation, interpersonal skill development, and personal effectiveness strategies.Helping people discover their talents and encouraging their growth is both a privilege and a responsibility. A coach, just like any other leader, has a position of power and that power must be handled skillfully and responsibly.Think… Show more By leveraging my knowledge of human resources and my understanding of psychological principles, I lead clients through the improvement process including: effective negotiation, interpersonal skill development, and personal effectiveness strategies.Helping people discover their talents and encouraging their growth is both a privilege and a responsibility. A coach, just like any other leader, has a position of power and that power must be handled skillfully and responsibly.Think about it this way: Whenever you advise or direct someone, they - not you - will bear the consequences of having followed your advice! And, once you truly stop and think about that, you stop telling people what they should do and really start helping people learn what to do! Show less

Knoxville, Tennessee Area

Direct full scope of HR compliance, talent management, leadership coaching, systems improvement processes, and organizational development for a large, multi-state employer (5,000+ employees).Gifted at analyzing complex systems and identifying the underlying needs, I create global solutions to improve the over-arching system, not stop at just solving the immediate problem. If the system is fixed, the same problem does not recur.I am keenly perceptive at identifying opportunities… Show more Direct full scope of HR compliance, talent management, leadership coaching, systems improvement processes, and organizational development for a large, multi-state employer (5,000+ employees).Gifted at analyzing complex systems and identifying the underlying needs, I create global solutions to improve the over-arching system, not stop at just solving the immediate problem. If the system is fixed, the same problem does not recur.I am keenly perceptive at identifying opportunities for the organization to redeploy talent into different roles, saving the organization time and money while improving morale and loyalty.Because I listen and make people feel heard, I am extremely effective at persuading people to adopt new strategies or take different actions to improve.Highly flexible, intuitively adaptable, and calmly objective, I excel at resolving conflict, even intense conflict, while protecting the company’s interests and position.I know how to explain complex or nuanced human resources concepts, legal/regulatory theories, and/or the executive team’s message to virtually any audience, from entry-level laborer to CEO in a way each can understand and connect with.I leverage 360 degree feedback principles to obtain and artfully convey feedback at levels internally and externally to continuously improve the experience of the various stakeholders.A talented writer, I can as skillfully write easy-to-read guidelines as extremely tight policies, procedures, investigative reports, customer communications, etc., always ensuring the company’s best interests are protected.Dedicated to maintaining an open-door policy, I create a professional image for the HR Department while also creating an approachable, open-minded spirit of camaraderie.Personally and professionally dedicated to learning, all of my training has equal parts fun, education, and passion. The responsibility of knowledge is not only to use it well but to share it freely. Show less

Increased the leadership team’s effectiveness by creating and deploying a Leadership Development Program.By parlaying my gift for translating complex concepts into readily accessible action plans, designed and delivered highly effective and acclaimed training.Researched, designed, and authored numerous human resources policies, procedures, and programs to enhance compliance without compromising organizational philosophy or performance.Advised senior directorship on… Show more Increased the leadership team’s effectiveness by creating and deploying a Leadership Development Program.By parlaying my gift for translating complex concepts into readily accessible action plans, designed and delivered highly effective and acclaimed training.Researched, designed, and authored numerous human resources policies, procedures, and programs to enhance compliance without compromising organizational philosophy or performance.Advised senior directorship on enhancing the performance of management level employees.Designed and directed a comprehensive compensation program update, including detailed statistical analysis of the pay structure.Designed & directed organization-wide training to employees at all levels. Show less

Graduate Coursework, Counseling Psychology

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General