Success Manager- Account Manager, Recruiter, Hr Manager, Tech Support, Q/A, Project Mgmt
Cincinnati, Ohio
• Consultant to President of emerging and growing SaaS technology company. Offer Inspection reporting and Compliance Monitoring platform to Government officials responsible for regulatory compliance• Manage Recruitment and Sourcing. Established Co-op program• Customer Success / Account Management; Point of contact for clients, establish consultative and trusted relationships, transition new clients, understand client requirements and ensure expectations are met, encourage adoption and engagement after implementation, elicit feedback and act as internal advocate, manage annual renewals and up-sells, drive project follow up through successful completion• Culture and Employee Development. New hire orientation and on boarding. Career path planning. Employee Pulse Checks• Technical Support: 1st tier client technical support, determine severity and next steps, track items in OnTime. Train new clients on software use.• Software Quality Assurance: Test product and upgrades prior to release• Assist in business and marketing strategy planning• Lead and network generation. Product Promotion. Sales• Project Management: create project plan, manage internal and client tasks to ensure project stays within scope and is completed on time SansWrite is a cloud-based compliance monitoring platform that automates inspections and corrections, and provides access to compliance data for trend analysis and government transparency. In other words, SansWrite helps inspectors increase productivity, assists licensees with achieving and maintaining compliance, and informs communities about the care of loved ones. For more information, please visit www.sanswrite.com today.