Cultivating and strengthening partnerships with state and local governments, groups and organizations to educate, empower and equip the public to respond to the 2020 Census.Identifying and securing partnership agreements to ensure target communities are reached. Managing relationships with partners to address concerns, resolve problems as encountered and determine the need for renegotiation. Educating and training community members and stakeholders on the Census and tools for targeted outreach.Managing multiple initiatives and projects to foster awareness and increase response rates.Developing presentations, giving briefings, and conducting meetings and training to equip partners and community stakeholders.Identifying and utilizing opportunities to advance the mission and goals of the Census Bureau, particularly in Hard to Enumerate regions.

Directly involved with development and implementation of multi-county volunteer program. Assisted in the planning, production and implementation of four week volunteer training. Supervised, trained and delegated work to subordinates. Provided oversight on performance and impact to achieve outcomes. Worked with national sponsors to ensure quality standards met. Monitored program projects to maintain adherence to grant goals and objectives.Created a multi-level volunteer training program to recruit, manage and retain volunteers over 50 volunteers across 13 counties. Responsible for accurate tracking and input of data for all outreach programs on all platforms.Monitored activities to ensure multi-county outreach metrics were met in accordance with grant requirements. Responsible for budgeting, securing vendors, coordinating logistics and travel, and training for workshops and the statewide conference.Collaborated with management to develop strategies to achieve data collection goals for National Woodland Owner Survey.

Provided direct support to clients utilizing grant management and volunteer software. Managed projects with various internal teams for timely service delivery to clients. Assisted clients with various software incidents ranging from custom report building and database management to software defects.Authored or edited existing Knowledgebase content to provide client-facing solutions and internal procedures.Captured case trend data, through use of incident categorization fields, that help track and identify software issues.Ensured personal and team-wide case management metrics are met.Responsible for accuracy and timeliness of case notes, regular customer follow-up on open incidents, and quick resolution of reported incidents within customer expectations.Informed on product changes and rapidly learn information about product functionality changes

Supervised, trained and delegated work to seasonal and full time staff. Directly provided oversight and support to field staff providing tax and benefits assistance. Worked to secure support from multiple businesses and organizations to ensure adequate locations and staffing to meet service goals. Communicated with diverse populations by setting priorities, developing, monitoring, and analyzing detailed program/project requirements and implementation schedule. Review and adjust service delivery based on regional progress reports.Maintained relationship between SC Thrive and Trident United Way to prepare for successful tax season. Fostered relationships within my region to ensure SC Thrive programs were promoted throughout and established sites were retained. Provided technical support and created customized service plans for on-boarding sites. Coordinated with AmeriCorps program manager to support members providing Benefit Bank services and managed SC Thrive member. Collaborated on the design and co-branding of printed materials with partner organizations. Planned and assisted with SC Thrive training in assigned counties and statewide.

Managed free tax program in three counties in the absence of regional manager. Decreased deficit in number of returns filed by 26% in three weeks. Transitioned from support role to management of tri-county tax program in six weeks.Kept my counties in the top five for returns filed statewide. Coordinated tax clinics across multiple counties and managed AmeriCorps members and local volunteers. Organized outreach and collaborative events with VITA program to promote free tax services.Coordinated with AmeriCorps program manager to support members providing tax services. Collaborated on the design and co-branding of printed materials with partner organization.

Organized nonprofit response to agency and victim needs in wake of South Carolina 2015 Flood. Responded to calls from volunteers and volunteer groups in order to match them to the appropriate agency.Connected victims to organizations providing assistance and worked closely with 2-1-1 Specialist on calls received and referrals. Maintained database of caller information for weekly report and asset mapping. Ensured up-to-date and accurate information on federal and state assistance was readily available. Attended outreach events to promote awareness of resources and services. Maintained communication with agencies to connect them with needed donations and volunteers.

Broadened client base and fostered stronger ties with communities served and fellow service providers. Assessed and optimized policies and procedures to ensure efficient, targeted services. Developed core workforce readiness toolkit for clients served across 13 sites to ensure consistent and effective service. Updated client database for manger’s quarterly report. Coordinated outreach events to increase corporate and community partnerships. Created marketing guide to ensure continuity of messaging and effectiveness. Created drafts of promotional materials for services and special events. Maintained database of vendors and sponsors for community outreach events.

Increased visibility and engagement on social media platform through evaluation and restructuring.Rebranded and wrote monthly internal newsletter using Photoshop and InDesign. Wrote press releases highlighting programs and client success stories.Maintained site pages to ensure organizational information was up-to-date. Assisted guests and supported staff during donor and volunteer events.

Successfully launched a student-run community-based social marketing campaign for Clemson University. Dealt creatively with issues of ethics and integrity both inside and outside of the classroom. Assisted in the crafting of a vision statement. Created a lifestyle magazine to further promote and integrate the campaign into the university's brand.Supervise team of writers and designers to ensure timely creation and launch of the digital magazine. Determined branding, content, and distribution plan.

Responsible for studio set up, including- lighting, camera placement, and set arrangement. Ran our switch board and ensured the show created all graphics. Acted as producer and technical director for a live sports talk show for 2.5 years. Created concept and produced an original thirty second opening/closing sequence using Adobe After Affects.

Responsible for creating and maintaining a database for over 300 Charleston-based musicians. Coordinated and conducted interviews and maintained interview and intern schedules. Assisted with the drafting of pool of interview questions. Set up and breakdown of interview space and equipment.