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April Smith is listed as Sr. Manager Consumer Operations @ Affirm | Consumer Operations, Workforce Management, BPO Management at Affirm, based in Mineralwells, West Virginia, United States. AeroLeads shows a work email signal at affirm.com and a matched LinkedIn profile for April Smith.
April Smith previously worked as Sr. Manager Consumer Operations at Affirm and Strategic Outsourcing Manager at Affirm. April Smith holds Business Administration And Management from West Virginia University At Parkersburg.
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AeroLeads found 1 current-domain work email signal for April Smith. Compare company email patterns before reaching out.
Leading with over four years at Affirm, my expertise in Vendor Management, Workforce Management shapes the global operations landscape. At the heart of my role, consumer satisfaction intersects with cost optimization and employee development, all within a data-driven framework.As the relationship owner for outsourced vendor performance, our team ensures service excellence across various channels. We champion initiatives that bolster our strategic operations, with a focus on enhancing service delivery to maintain our commitment to excellence and growth.
Listed skills include Vendor Management, Customer Satisfaction, Process Improvement, Leadership, and 31 others.
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San Francisco, California, US
Responsible for the Consumer Operations team both internal and 3rd party vendor staff spanning across the globe in both a virtual and onsite structure. Focus on consumer satisfaction, cost optimization, employee growth and development in a data led environment. Accountable for Workforce Management team with ownership for Service levels spanning Consumer.
San Francisco, California, US
Responsible for the Strategic Operations program, including all RFP development and deployment Consumer, Fraud, First Party, 3rd Party and Merchant Operations.Relationship owner for all outsourcer vendor team's performance across Affirm operational scope.
Accountable for Global Service Delivery and Vendor Economics (sourcing, audits, commercials) ensuring KPI and contractual requirements are exceededResponsible for process improvement, management capability, and productivity/quality campaigns yielding best in class customer satisfaction levels of 94%Deployed employee engagement strategy elevating coaching.
Responsible for global vendor strategy, contract, and results with service level and KPI attainment across 13 onshore, nearshore, and offshore vendor teams and 14 diverse languages.Created and executed a three-year vendor expansion strategy, driving closure of non-performing sites and selection of new high capability vendors partners.Partnered with.
Stamford, CT, US
Managed multiple portfolios including Loyalty Redemption Services, Travel Team, and Travel Insurance Retention team.Deployed first company bilingual travel team increasing quality and productivity by 10%.Elevated service level and crisis management capability through cross skilling capabilities.Relationship owner for 3 top banking credit card companies.
Mumbai, Maharashtra, IN
Accountability for the day-to-day operations of the contact center including operations, client relationships workforce management team, human resources and IT.Implemented and established standards of performance optimization to ensure KPI delivery, P&L ownership and client satisfaction.Responsible for client success relationships and sales presentations.
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April Smith works for Affirm.
April Smith is listed as Sr. Manager Consumer Operations @ Affirm | Consumer Operations, Workforce Management, BPO Management at Affirm.
AeroLeads has found 1 work email signal at @affirm.com for April Smith at Affirm.
April Smith is based in Mineralwells, West Virginia, United States while working with Affirm.
April Smith has worked for Affirm, Egencia, An Expedia Company, Affinion Group, and Tata Group.
You can use AeroLeads to view verified contact signals for April Smith at Affirm, including work email, phone, and LinkedIn data when available.
April Smith holds Business Administration And Management from West Virginia University At Parkersburg.
April Smith is listed with skills including Vendor Management, Customer Satisfaction, Process Improvement, Leadership, Management, Contact Centers, Sabre, and Call Centers.
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