April T. Email & Phone Number

Interface with key stakeholders and apply technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design. Play an important role in creating the high-level design artifacts. Deliver high quality code deliverables for a module, lead validation for all types of testing and support activities related to implementation, transition and warranty.• Participated in Daily Stand Up, Sprint Planning, Review, Retro and Refinements.• Resolved Incident and Problem request using Cherwell for HR engineering application.• Liaison for Single Sign On (SSO) implementations with business client and vendors.• Created getting started documents, partnership agreements, knowledge articles for applications vendors supported by HR engineering team.• Onsite Coordinator - TCOE Lead for SAP system Issue handling, support to offshore team and preparing reports to senior leadership.• Involved in leading team(s), estimating resources, test plan, strategy, case design and review, execution, root cause analysis, defect tracking and creating various reporting matrix. • On Demand testing services, planning, execution and estimations for projects.• Provide HP ALM tool access request for users, tool walkthroughs and onboard resources.• Perform audit checks for HP ALM process and update regression test bed quarterly.

Analyzes, designs, programs, debugs and modifies software enhancements and/or new products used in local, networked, or Internet-related computer programs. Interacted with users to define system requirements and/or modifications.• Primary resource for new development, maintenance, deployments and defects for 3 applications supporting network planning and engineering internal clients. • Worked closely with clients to define enhancements to ensure understood business logic increasing quality of code during reviews. • Improved functionality and automation to return incorrect audits to vendors and updates to an interfacing application, overall project achieved $8M annual savings.• Quickly learned and adopted new technologies tools enabling project milestones delivery met.• Wrote requirements, epics, user stories, test plans, executed test cases and scenarios, design plans with senior architect end results, presenting to leadership.• Led testing and approval of final release to proactively identify diversity for critical circuits potential issues, annual saving over $5M and avoiding network costs. • Mentor senior architects for Software Configuration Management (SCM) plans, verifications and audits, managing 3 applications and assisting 5 other groups.• Migrated to new Teradata version and server that required a design and steps to eliminate a non-production environment. Total savings to ATO for the full migration was over $8.7M.

Utilized programming language and technologies, wrote code, completed documentation and performed testing and debugging of applications.• Determined requirements of client, ensure met through design and development, validating testing results and guided client during UAT.• As Led programmer enhanced vendor response form to web based form end results manual process eliminated. • Participated in Class-A Mini Assessment for Software Configuration Management (SCM) which successfully passed with score 100%. Received leadership recognition and exceeded rating for performance.

Implemented and supported networks to assure proper execution and resolution for system failures or degradations. Monitored data collection, resolved problems, issues and escalations for missing traffic data.• Created programs to automate routine dial tone speed network element, eliminating man hours for coding 100+ reports. • Converted SAS to SQL reports across a 13-state region. Saving $227,000 annually. Received positive feedback from clients for formatting SQL to look exactly like SAS reports.• Utilized advanced SQL & PL/SQL techniques (sub queries, joins, unions, for loops, and database links) in 80% of SQL reports.

Developed, maintained, supported and design of projects in telecommunication, banking, government, retail, education, insurance and manufacturing industries.• Determined staffing needs for consultants in Y2K projects• Provided staff training for Y2K projects. • Wrote test plans and converted files.

Duties included development of standards & user conventions for staff of 60 as well as upgrades for applications. • Supervised version upgrade conversions of SAS coded package. • Upgraded payroll system application from COBOL to COBOL 11. • Designed and developed SAS standards, screens and report formats.