At the core of our vision is the commitment to reimagine and innovate the ways we empower and support our valued clients and partners, driving customer confidence and engagement from the very first interaction and throughout their user journey.

Senior Business Operations leader responsible for the strategy, design, and ongoing success of client facing teams: Client Training and Enablement, Customer Success Coordinators, Technical Support, and Onboarding.

m2o is the only proven, fully cloud-enabled product configuration selling solution on the market, and the preferred selling solution by window, door, and window treatment manufacturers and dealers. Our patented configuration technology works in real time, on any device, anywhere.

EdAssist® helps organizations transform tuition assistance programs into strategic investments that drive employee growth, retention, and engagement. Serving in a consultative role, we bring together the latest best practices, personal advising, intuitive software, and an impressive Education Network to support key business goals while reducing tuition spend and improving program efficiency. Our firm manages more than $420 million in tuition reimbursement a year for more than 120 clients — and saved clients $40 million in tuition assistance spend this year.

(Edgenet is now operating as Syndigo) Responsible for the day-to-day management of client-related professional services and strategic one-off projects. Served as the primary client liaison, responsible for resource allocation and capacity planning, SOW creation and execution, and overall management of project plan, ensuring project objectives were met on time and within scope. Involved in Project Management in the areas of integration, scope, time, cost, quality, human resources, communication, risk, and procurement.

Managed the creative direction of our internal fundraising campaigns and communications, directly reporting to the Executive Director. Management responsibilities include overseeing projects from concept to delivery, heavy print design, web design, and content management. This position also required copywriting, identifying potential marketing opportunities, and creating/maintaining solid relationships with our employees and donors. I began at Bright Horizons as a Project Coordinator in 2005.Web: Managed website rebuild/redesign of brighthorizonsfoundation.org – served as the liaison between the design firm and staff in creating a robust site that met the needs of our employee and donor baseDesigned, implemented, and maintained over 10 microsites including national fundraising campaign sites Managed (and eventually maintained) several custom web builds to meet the needs of our diverse client, employee, and donor base of supporters Development and Design: Designer for all marketing and promotional materials including our Annual Reports, posters, strategically branded campaign materials and mailings, donor correspondence and recognition letters, newsletters, email marketing campaigns (through Emma and Constant Contact). Lead customized training (individual and group) on Foundation/fundraising technologies such as donation fundraising web pages, as well as software training to fellow staff members. Worked frequently with Foundation volunteers to help lead and direct their fundraising efforts, including phone, video-chat, and in-person training. Often traveled to many US locations to sustain ongoing relationships with volunteers and donors. Video: Managed all informational and fundraising video development since 2005 - conceptualizing theme, design style, content, filming, editing, and launch. Occasionally would work with an outside Creative Agency on larger productions

Development and Special Events: Implemented marketing and promotional plans to increase attendance and fundraising goals for the 2002- 2004 Reunion & Homecoming weekend.Coordinated and wrote promotional pieces for the main Reunion and Homecoming weekend brochure, Horizons (a bi-annual publication for all VU alumni), promotional postcards, and all publications from the Vanderbilt Reunion Office Coordinated various special events for Vanderbilt University including Reunion and Homecoming weekend and The Kennedy CenterPeople Management: Planned, implemented, and completed the entire registration process for over four thousand attendees of Reunion and Homecoming Weekend 2003 & 2004Trained (by individual and group instruction) alumni, staff and volunteers on how to use the online module for Registration for events, as well as an online community (www.dore2dore.net) used for networkingCreative: Organized and assisted in production of development films and print pieces for Vanderbilt’s Kennedy Center for Developmental DisabilitiesAssisted in the Design Direction of the visual theme for the Reunion and Homecoming weekend