Hi! I'm April, with over 9 years of experience in the dynamic BPO industry. My journey has been diverse, allowing me to cultivate a robust skill set across various programs.Throughout my tenure, I've navigated both inbound and outbound accounts, serving as a vital member of the Escalations Team. In this role, I provided real-time support, ensuring seamless operations and client satisfaction.In addition, I've ventured into the realm of payroll and HR, handling payroll processing for small businesses. I've also contributed as a virtual assistant to realtors, leveraging my multitasking abilities to streamline administrative tasks.Currently, I'm immersed in the fascinating field of medical marijuana, serving as a Patient Care Specialist/Sales professional in a remote capacity. Here, my focus remains unwavering on delivering exceptional care to every patient, guaranteeing their needs are met with precision and compassion. Noteworthy is my track record of consistently achieving strong conversion rates, showcasing my proficiency in delivering tangible outcomes.I'm enthusiastic about connecting with like-minded professionals and exploring opportunities to contribute my expertise in innovative and impactful ways. Let's connect and explore synergies!