April Wallace Email & Phone Number

United States

• Primary contact for twelve enterprise healthcare providers, responsible for their success and satisfaction
• Awarded top three performance for customer growth opportunities, during first year of employment
• Manage client relationships to ensure client retention, positive NPS rating, and revenue health
• Lead customer project initiatives including new solution implementations, solution optimization, and performance improvement
• Coordinate, schedule and lead client communications, including recurring meetings, business reviews, and annual contract discussions
• Prepare and present client business reviews

Dallas

• Leader of operational team responsible for the success of healthcare revenue cycle billing company
• Implemented AI technologies improving customer revenue collections 33%
• Developed operational improvement solutions increasing customer revenues 12%
• Reduced company’s operational cost 25% by implementing paperless workflow
• Improved employee productivity 22% with development of measurable KPIs
• Managed customer implementations projects with minimal to zero workflow interruption

• Leader of revenue cycle operation of molecular and clinical laboratory
• Achieved 95% cash collection goal
• Improved patient cash collections 134%
• Reduced DSO 20% by implementing standard operating procedures
• Successfully implemented new operational billing system, within first month of hire

Leadership and accountability of the revenue cycle department for molecular testing, international business, and Pharma services.Directed Revenue Cycle Department Re-OrganizationLed the implementation of Xifin billing systemImproved efficiency by identifying appropriate staffing modelRedefined organization reporting structureCreated Key Account.

Analyzed revenue cycle department processes and data.Identified, designed and implemented process efficiencies, productivity capability, and cost reductions.Reduced front end cycle time five days through improved efficiency Created and implemented front end workflowReduced unbilled charges 65%Identified and implemented standard operating proceduresReduced.

Leadership and accountability of the revenue cycle department for four dermatopathology laboratories across the Southwest.Achieved and maintained Green Light status for third party cash collection goalsImproved efficiency by Collector assignmentsAchieved and maintained Green Light status for client AR>90Created monthly installment process for at risk.

Drove improvement in all areas impacting the payment of limited coverage services for 12 business units. Managed coordinators in various business units nationally.Coordinated the creation and distribution of MLCP reference guides and training documents.Analyzed and trended current denials.Led preparedness teams with cross functional membership.Maintained.