April Whittaker Email & Phone Number

Provide high-level support to external customers. Manage daily office functions and serve as a first point of contact for employees regarding vacation and timesheet submission. Perform a variety of key customer service functions, addressing inquiries of current and potential customers. Resolve billing and service issues with customers, including making decisions regarding service extensions as a method of rectifying service level complaints. Review our affiliate's monthly referrals and issue commission checks as appropriateReduced credit card charge backs by over 80% overall and by over 50% in my first year of

Owner of small cleaning business with 2 part time employees and 5 spot laborers. Handled all interviewing, hiring and training of new employees. Maintained all sales functions of the business including creating sales brochures and sales proposals. Maintained personnel files for all staff. Managed all invoicing and billing processes.Within one month of start up, successfully signed the Grove City YMCA to a 5 day per week cleaning contract.In addition to the residential and "one time" clients, I successfully obtained 4 additional commercial contracts within 6 months of start up.

Develop, maintain and control system for creation, editing and historical record keeping of all documents and forms related to facility processes and work instructions. Maintained the collection of data from business unit managers in order to compile daily and monthly production reports for customers and the General Manager of the facility. Regularly prepared presentations for the General Manager. Handled the writing and editing of all work instructions and forms relating to my position. Reviewed all work instructions/forms for the facility for accuracy, spelling and grammar and compliance with established requirements for format.Developed the online "Document Matrix", which included a document numbering and revision approval system.Developed and facilitated training classes for the entire facility in regards to ISO and Document Control.Developed, edited and distributed the facility monthly newsletterWas brought back as a temporary employee shortly after being laid off to help the facility successfully complete their ISO re-certification audit.

Receivables ManagementPerformed functions related to cash application and collections of commercial third party natural gas customers.Managed a collection profile of approximately 4000 customers. Responsible for the daily upkeep of sub ledgers and the compilation of monthly reports. Handled daily application of cash receipts to customer accounts.

Associates Of Applied Science, Health Information Management

Bachelor'S Degree, Health Information Administration