April W. Email & Phone Number

Secure and prepare locations for events and training Manage data entry Substitute and facilitate all activities in absence of director Educate students on basic music theory concepts Maintain basic teaching discipline with assignments Monitor and discipline classroom behaviors

Eden Prairie

Plymouth, Minnesota

Greater Minneapolis-St. Paul Area

Serve as primary contact to handle and process requests from current employees, leaders, and past employees through an in-bound phone queue or electronic mailRespond to and resolve issues regarding benefits, payroll. HR policies and procedures, and general transactionsThoroughly document and record all inquiries and resolutions within Oracle, PeopleSoft CRM applicationProcess HR and payroll transactions in the HR Management System (HRMS)

St. Paul

Serve as primary contact to handle and process requests from current and past employees Maintain a high level of customer service via phone, email, and/or fax Provide guidance and resolution to employees on specific questions related to payroll, time & labor, benefits, leaves of absence, compensation, pension and other HR related areas. Research, analyze, and resolve issues utilizing PeopleSoft HCM and internal reference materials Log all inquiries and escalate to other areas within HR Operations utilizing PeopleSoft HelpDesk application

Trained and mentored employees on customer interactions and sales Answered inbound phone calls requesting information and advice Diffused customer concerns on inbound calls Directed incoming calls to appropriate departments Scheduled daily workshops for customers to attend Conducted small group workshops for hardware and software Developed and trained workshop team facilitators Discussed technical terms and concepts with novice technology users Maintained high NetPromoter scores Delivered excellent customer service in sales interactions

Fargo, North Dakota Area

Provided basic information and advice around the menu Delivered efficient and competent customer service Calculated totals quickly and without the assistance of mathematical tools Handled and delivered orders of varying sizes Resolved any arising complaints

Carpentry/Carpenter, 3.33

Associate Of Arts And Sciences (Aas), Graphic Design

Bachelor Of Music, Violin Performance

High School Diploma, 2006