- Provided technical product training during on-boarding for 30 new employees. - Groomed and triaged user bug tickets in Trello to help reduce the number of incorrectly filed tickets that reach the product development team by 90%.- Performed user acceptance testing on 100% of new features for my job function which created key functionality needed to move the entire workflow into the product and off outside systems.- Met with product managers to provide feedback on potential features that allowed the reduction in documentation requirements from the borrower by 15%.- Increased user adoption of product feature and reduced use of outside tools by 90% by leading focused weekly product training presentations.- Led two other underwriters to become beta testing team members and trained one to become a backup product expert.- Facilitated group meetings to coordinate the development of training curriculum for new hires.- Mentored three junior underwriters from beginning in the industry to full signing authority over a three month period.- Assessed the overall lending risk of mortgage applications with a high degree of accuracy and quality.- Contributed to scaling the company's loan production by 5X per month.

- Performed user acceptance testing on 100% of new features for my job function which created key functionality needed to move the entire work flow into the product and off outside systems.- Functioned as team power user by reporting unexpected product behavior and feature request in Jira.- Contributed to scaling company from 2 loans per month to 100 loan per month over a six month period.- Assessed credit risk, income & asset analysis, and collateral review of appraisal & title for mortgage loans.

- Worked directly with the Product Management team to define user requirements, provide feedback on potential features, and perform product testing from early build stage to scaling.- Attended weekly meeting to review the product backlog and user stories with product manager to provide input on priorities, business requirements, bugs and features requests.- Trained all newly hired loan processors in the consumer mortgage division of the San Francisco office on the use of product.

- Prioritized daily work for myself and other team members to meet deadline requirements for 100% on time close.- Maintained backlog of loan processing work to be completed by team.- Worked with the business team to report bugs in proprietary mortgage software.- Provided training to office processing staff and loan guidance to sales team.- Assisted with coordination of local marketing events.- Processed 20-30 conventional, jumbo, FHA/VA, and brokered mortgage loans monthly for underwriting review.

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