Responsible for designing and executing custom cakes and cupcakes for customers. Responsible for all inventory, ordering and invoicing of all client orders.

Responsible for organization, documentation, and entry of all customer estimates and invoices. Responsible for all bookkeeping and payroll duties. Handle all the advertising and marketing of the business. All insurance needs and overall tax responsibilities for the business. Handle all employee files and HR responsibilities. Coordinated travel and hotels for all long distance projects. Logged all transactions in excel and create all business documents (i.e. invoicing, certificates, employee agreements, transaction logs etc.)

Directly manage 300+ remote employees in assigned region by providing direction, insight, and leadership.Manage the scheduling process in order to ensure 100% shift coverage. Develop and maintain client operating plans for each assigned account.Identify opportunities to improve the quality of service.Supervise new client implementations including recruiting, hiring, and training, to ensure a smooth and profitable transition to standard operations. Analyze reports and data to show trends and improvements on a monthly basis. Utilize data trends to customize quality improvement plans and overall success of accounts. Deliver high levels of customer satisfaction, by supporting all contractual obligations to clients while meeting business objectives.Promote EMSS values, and deliver presentations on customer-specific scribe requirements.Interact with hospital leadership team, key staff and vendor partners in serving assigned client base.Foster, support and participate in new business sales opportunities as needed.Conduct operations audits to ensure TJC/CMS compliance, productivity and financial performance.Familiarity with The Joint Commission, HIPAA, and CMS guidelines.Ensure consistent and fair administration of personnel policies.Identify and guide clients through alternative operational methods to enhance program performance.Assist the client in assessing the effectiveness of the program by accomplishing objectives and formulating improvement plans when required.

Manage daily operations of a high volume restaurant with 40+ employees. Restaurant duties include scheduling, all hiring and terminations, staff training and maintaining all employee files. Extensive knowledge of current labor guidelines and responsible for payroll tracking. Responsible for working well with the public and developing good customer relations. Duties also include organizing staff meetings and training as well as cash management and sales monitoring. Extensive food and beverage knowledge.

Responsible for organization, documentation, and payment of all vendor invoices for large telecommunications switch manufacturing company. Directly responsible for cutting all checks and keeping accounts in good standing. Duties also included direct contact with vendors regarding payment status, clarification of invoices, and general customer relations.

Responsible for daily operations of fine dining restaurant and nightclub. During peak hours guest count reaches upward of 1,000+ patrons. During special events, develop positive partnerships with clients to ensure needs are met. Restaurant duties include hiring and training all staff positions, daily scheduling, inventory planning and ordering, budget management, weekly profit and loss statements and weekly payroll. Extensive knowledge of point of sale (POS) systems, food and beverage knowledge. Event duties include working in conjunction with clients to develop menus, plan event decor, procure rentals and provide appropriate staffing. Work closely with local law enforcement, visitor’s bureau and other public-service sector groups to maintain mutually beneficial working relationships. Utilize a hands-on approach to maintain an effective, professional environment for clients and staff.

Started on a temporary basis and was promoted to certified payroll clerk. Initial duties included answering multi-line phone system, general filing, organization of all incoming and outgoing mail, and other misc office tasks. Certified payroll duties included; organization of multiple job site daily records, ensured effective communication between job sites and subcontractors, and input daily job information onto company intranet site.

General manager for a well-known high volume establishment. During initial employment worked as a bartender, fostering positive relationships with patrons and coworkers. Daily duties included preparation for lunch and dinner guests, setup of bar, garnish prep and final breakdown and cleaning of bar and all equipment. During employment as pub general manager, responsible for hiring and training staff including servers, bartenders, hosts, busing staff and security. Created weekly schedules, supervised all liquor inventories and managed daily business operations.