1. Managed and administered Salesforce CRM system for a diverse client base, ensuring smooth operations and optimal user experience.2. Implemented and optimized Salesforce configurations, including custom objects, fields, workflows, process builders, flows, validation rules, approval processes and debug, analysis and minor code fixes in Apex, Aura, and LWC.3. Developed and maintained user roles, profiles, and permission sets to enforce data security and access controls.4. Streamlined lead and contact management by importing, cleansing, and deduplicating data, resulting in improved data accuracy and efficiency.5. Created and customized reports, dashboards, and views to provide valuable insights to sales teams and management, enabling data-driven decision-making.6. Conducted regular database maintenance tasks, including data cleanup, system audits, and performance tuning to enhance system reliability and efficiency.7. Evaluated and implemented new Salesforce releases, ensuring seamless integration and leveraging new features and enhancements to drive productivity.8. Provided end-user training and support, delivering comprehensive training sessions and addressing user inquiries to enhance adoption and proficiency.9. Collaborated with cross-functional teams to document business processes and requirements, facilitating effective communication and alignment.10. Prepared and presented reports to sales and other departments, showcasing key performance metrics and trends to drive strategic initiatives.11. Actively engage in understanding and capturing current and future-state business processes, performing meticulous gap analysis, and suggesting value-added improvements to enhance operational efficiency.12. Key role in crafting comprehensive project artifacts, business scope, requirements, user stories, wireframes, process maps, screen flow diagrams, business rules, data models, security needs, test plans, and project plans.13. Drive requirements discovery sessions and workshops with end users & Manage project backlogs, issues, risks, dependencies, scope, communications, and status.14. Translate the requirements to configurations in Salesforce applications and platforms in terms of page layouts, custom fields, processes, workflows, user access setups, reports and dashboards.15. Coordinate and manage UAT with the business. Provide clarifications to developers and QAs in resolving defects.16. Create training documents and train users in person/remotely on the implemented functionality based on the business process/requirement.
Listed skills include Leadership, Information Technology, Social Media, Sca, and 16 others.