I am a technical operations engineer with extensive experience in critical incident management, process automation and team leadership. My career is marked by strong performance in high-pressure environments, where I am responsible for ensuring the stability and efficiency of technical operations in technology and telecommunications companies.Currently, at Aarin Tech-fin, I lead the resolution of high-priority incidents, ensuring the rapid restoration of essential services and minimizing impacts to customers. I have an active role in the continuous monitoring of systems and infrastructure, using advanced tools to proactively identify and resolve problems. Additionally, I develop scripts and automations that not only improve operational efficiency, but also reduce the recurrence of incidents, promoting a more stable and secure environment.My experience includes interdepartmental collaboration with development, support and operations teams, ensuring service delivery is of high quality and issues are resolved effectively. I am also responsible for creating and maintaining detailed technical documentation and providing training and guidance to team members, ensuring the ongoing training of more junior engineers.Before my current position, I served as Chapter Lead at Dock, where I was the focal point in mapping and documenting implementation processes. I managed the entry of new customers, products and services, ensuring smooth and efficient transitions from approval to production. My ability to identify technological challenges and promote continuous improvements in implementation processes was fundamental to the success of the projects I led.My career also includes stints at V.tal, Oi S.A., Accenture and Globalweb Outsourcing, where I accumulated experience in areas such as systems performance analysis, crisis management and recovery plans, development of fullstack solutions, and OSS operations in telecommunications. My approach is always centered on continuous improvement and the search for innovations that add value to operations and the customer experience.With a solid foundation in SQL, automation, and effective communication, I am always looking for new challenges that allow me to apply my expertise and continue contributing to the success of the organizations in which I work.
