It Specialist
Current-Flawlessly maintained and updated inventory of IT resources, troubleshooting any issues and providing solutions in a swift and effective manner-Spearheaded assistance with staff to set-up systems and record training documentation-Evaluated new software and systems to increase employee productivity-Collaborated with other IT Teams as needed-Monitor IT infrastructure actively-Invited to attend Vistage Emerging Leaders Program (Professional Team Management Course)Systems/Technical Experience:-Microsoft Active Directory Administration-Microsoft 365 Environment-Microsoft Azure Administration-Microsoft Entra Administration-Microsoft Exchange Administration-Microsoft Server 2016/2019/2022-Microsoft Windows Powershell-Managed Update Approval with WSUS-Grafana (SQL Visualization Tool)-eNET DNC-Epicor, Epicor Kinetic, DocStar, Epicor IDC Ancora Administration-SysAid Help Desk, Project Management, & Ticketing Software-Administration of AutoCAD, Solidworks, eDrawings-Administration of Gibbscam 2023, 2024, 2025-Computer/Server Hardware Troubleshooting/Replacement-Printer Hardware Troubleshooting/Replacement-BarTender Print Server Administration-vMware vSphere-Veeam-Mitel Phone System Administration-Framer Website Development-Forticlient VPN Administration-Fortinet Fortigate Firewalls-Ubiquiti Access Points-AI, ML, and NLP Technology (ResolveIQ)
