Mushfiquzzaman Khan Email & Phone Number

Canada

Montreal, Quebec, Canada

Shanghai, China

+ Handle 24 hours support operations for Microsoft 365 Partner & PSfP (CSSBusiness)+ Strategizing the Business Process with Slice/Dice method including overseeing project budgeting and cost management on a monthly and yearly basis.+ Work with 30+ Engineers, Technical Leads & Escalation engineers ofdifferent M365 product lines: SPO, Teams and EXO+ Monitor and focus on the KPI given by Microsoft. Make sure the PartnerBusiness is meeting all the objectives on a weekly as… Show more + Handle 24 hours support operations for Microsoft 365 Partner & PSfP (CSSBusiness)+ Strategizing the Business Process with Slice/Dice method including overseeing project budgeting and cost management on a monthly and yearly basis.+ Work with 30+ Engineers, Technical Leads & Escalation engineers ofdifferent M365 product lines: SPO, Teams and EXO+ Monitor and focus on the KPI given by Microsoft. Make sure the PartnerBusiness is meeting all the objectives on a weekly as well as monthly basis.+ Drive and review business every week with SDM of Microsoft APGC(Shanghai & India) team and be the POC for running the whole operations.+ Engaging with Microsoft's Technical Advisors and Customer SuccessAccount Managers (CSAM) to conclude the support ticket lifecycle, ensuringseamless issue resolution and elevating overall customer contentment.+ Partnering with Microsoft's global network of vendors to enhance andoptimize the CSS Business of Microsoft.+ Previously worked as Support Engineer and Technical Lead for the sameLOB. Show less

Shanghai, China

+ Handle overall operations of the Microsoft Partner CSS Business in APAC, EMEA and NOAM Region+ Work with 30+ engineers and Technical Leads of different product lines: SPO, Teams and EXO+ Drive and review business every week with SDM of Microsoft Shanghai Team+ Improve CSAT by collaborating with Technical Advisors and Customer Success Account Manager (CSAM) from Microsoft+ Be the SPOC for the overall Line of Business (Microsoft Partner) from Wicresoft side.

Shanghai City, China

+ Handle APGC and EMEA Microsoft 365 Premier and Modern Partner CSS Business+ Lead a group of 12 engineers and help them resolve the technical road blocks+ Work with Escalation team and Technical Advisor for the resolution of the complex issues+ Troubleshoot the Tier 2 cases of the team and be the Focal Point+ Monitor and focus on the KPI given by Microsoft. Make sure the Partner team is meeting all the objectives on weekly as well as monthly basis+ Work with Incident… Show more + Handle APGC and EMEA Microsoft 365 Premier and Modern Partner CSS Business+ Lead a group of 12 engineers and help them resolve the technical road blocks+ Work with Escalation team and Technical Advisor for the resolution of the complex issues+ Troubleshoot the Tier 2 cases of the team and be the Focal Point+ Monitor and focus on the KPI given by Microsoft. Make sure the Partner team is meeting all the objectives on weekly as well as monthly basis+ Work with Incident Manager and CSAM from Microsoft side for reaching the customer satisfaction + Collaboration with other vendors of Microsoft for overall Partner BusinessProduct specialty: Exchange Online Mailbox issues, MRM policies, Migrations, Hybrid mail flow, Outlook client and connectivity issues, Azure AD, Security and compliance & Windows PowerShell (customized scripting) Show less

# Microsoft 365 training to the new hires before on-boarding# Practice real scenarios and process of troubleshooting# Take technical checkpoints for evaluation of the new hires

Shanghai, China

- Handle Microsoft Premier Cloud and Exchange Online customers in the APGC region.- Migration, troubleshooting, design and system delivery- Collaborate with Technical Account Manager (TAM) to achieve problem resolution and customer satisfaction.

Shanghai, China

Shanghai Wicresoft Co., Ltd., jointly founded by Microsoft Corporation and Shanghai Alliance Investment Limited in 2002. Joined as a Technical Support Engineer for the Exchange Online Product of Microsoft 365.Responsibilities:- Represent Microsoft and communicate with Microsoft Cloud customers in APGC region- Manage relationships with multiple customers, partners and collaborate with MS people- Use standard processes, implement existing diagnosis methods… Show more Shanghai Wicresoft Co., Ltd., jointly founded by Microsoft Corporation and Shanghai Alliance Investment Limited in 2002. Joined as a Technical Support Engineer for the Exchange Online Product of Microsoft 365.Responsibilities:- Represent Microsoft and communicate with Microsoft Cloud customers in APGC region- Manage relationships with multiple customers, partners and collaborate with MS people- Use standard processes, implement existing diagnosis methods, solutions/workarounds to effectively - Document incidents, report customer suggestions and technical issues to Microsoft Show less

Gulshan-2, Dhaka, Bangladesh

www.pentabd.com

Dhaka, Bangladesh

Yaana is a leading global provider of a wide range of intelligent compliance solutions including lawful interception, accurate data retention, big-data search & disclosure, advanced security and application-specific analytics. www.yaanatech.com

Dhaka Bangladesh

BRAC University Immersion in Development Program (BIDP) is an idealplatform to witness and learn hands on how different development paradigms, strategies andgovernance mechanism are implemented for the uplift of different beneficiaries in daily life.

Bachelor Of Science - Bs, Computer Science

Higher Secondary School Certificate

Secondary School Certificate

Nursery - Class 2