Alexandra Kaplan Email & Phone Number

San Diego, Ca, Us

Virginia, United States

Supports Global Production Services leadership in informing, shaping, managing, and reinforcing company-wide change initiatives. Designs and communicates Digital Delivery strategies to support business goals and priorities. Drives employee engagement and bolsters team morale during times of change. Creates and supports a culture of adaptability and accountability that embodies the Cengage Ethos.Develops team of Digital Project Managers and Senior Digital Project Managers that operate at a high performance level and executes the department’s priorities and initiatives. Coaches team members to achieve ambitious goals and supports individual career development. Evaluates and enhances team skill level to improve effectiveness and maximize business value of department. Organizes and manages the activities and resources of the Digital Delivery team and its vendors. Recruit, hire, and successfully onboard new team members. Assess and right-size resources based on quantifiable metrics and strategic goals. Analyze, recommend, and establish outsourcing programs in collaboration with Strategic Partner Management, Legal and Finance.Monitors the overall product pipeline and the schedule, delivery, quality, and budget of digital products. Facilitates a strong customer focus and aids team in foreseeing and quickly resolving issues. Crafts solutions and ensure standard methodologies are followed to support efficiency, scale, and quality. Drives a culture of optimization and champions innovation efforts. Coaches team to strive for continuous improvement. Collaborates with content, product, and technology stakeholders to strategize and implement solutions that increase efficiency and value. Serves as consultant for stakeholders to develop initiatives for new and complex technical products.

Greater Boston Area

Develops team of Digital Project Managers that operates at a high performance level and executes the department’s priorities and initiatives. Coaches team members to achieve ambitious goals and supports individual career development. Evaluates and enhances team skill level to improve effectiveness and maximize business value of department. Supports Digital Production leadership in managing and reinforcing company-wide change initiatives. Designs, informs, and communicates Digital Delivery strategies to support business goals and priorities. Drives employee engagement and bolsters team morale during times of change. Creates and supports a culture of adaptability and accountability that embodies the Cengage Ethos.Organizes and manages the activities and resources of the Digital Delivery team and its vendors. Recruit, hire, and successfully onboard new team members. Assess and right-size resources based on quantifiable metrics and strategic goals. Analyze, recommend, and establish outsourcing programs in collaboration with Strategic Partner Management, Legal and Finance.Monitors the overall product pipeline and the schedule, delivery, quality, and budget of digital products. Facilitates a strong customer focus and aids team in foreseeing and quickly resolving issues. Crafts solutions and ensure standard methodologies are followed to support efficiency, scale, and quality. Drives a culture of optimization and champions innovation efforts. Coaches team to strive for continuous improvement. Collaborates with content, product, and technology stakeholders to strategize and implement solutions that increase efficiency and value. Serves as consultant for stakeholders to develop initiatives for new and complex technical products.

Greater Boston Area

Manages and oversees the conversion, digitization, assembly, quality assurance, and delivery of digital content and products according to technical and platform specifications. Identifies, on-boards, and manages third-party vendors to assist in these activities. Partners with content, product, and technology stakeholders to understand and meet expectations, particularly for new or complex projects. Collaborates with these stakeholders to inform and create new technical specifications, solutions, and processes.Analyzes and troubleshoots content, product, and platform errors. Recommends, coordinates, and implements long-term strategic solutions.Identifies and executes changes to production workflows or tools to improve efficiency, quality, and scalability.Mentors team members and vendors; creates and provides written training tools as well as virtual and in person instruction.Focuses on higher education products in the Science disciplines, particularly Health, Nutrition, and Chemistry.

Investigated and disseminated key funding opportunities and trends for researchers in the health sciences through the creation of a database.Completed systematic review involving complex research strategies for medical school faculty member.Aided in the creation of the "Health Sciences Grants Information Portal" research guide and the "Funding for the Health Sciences" research guide.

University Of Michigan

Provided exceptional reference services in-person at the Art, Architecture, and Engineering Library and at the Hatcher Graduate Library. Additionally provided exceptional reference services through virtual interactions.Communicated library value by managing projects in: collection development, special collections exhibitions and outreach, and marketing library resources and services.Aided in the creation of online exhibitions for the Artists’ Books Special Collection and the Computer and Video Games Archive.Disseminated valuable information through the creation of research guides and by adding content to the library’s webpage and blog. Developed and delivered hands-on workshops and instruction sessions.

Developed and maintained positive atmosphere of leadership. Coordinated large-scale annual state-wide library conference. Maintained budget, oversaw complex logistics with various people and vendors, and developed and sustained support from individuals and organizations in the community.

Ann Arbor, Mi

Aided Registrar in conditioning, accessioning, cataloging, handling, and storing art works. Maintained artist reference files and helped in processing loan requests and installing exhibitions. Became knowledgeable of rights and reproduction procedures for acquisitions.Assisted Curatorial Research Center in investigating and cataloging art works. Tested Collective Access software for transition from current collection management software.

Richmond, Virginia Area

Provided a high level of in-person and virtual customer service.Designed product displays to market the company brand and new inventory.

Williamsburg, Va

Assisted in planning, staging, and promoting exhibits featuring key paintings and works on paper from the Impressionist era. Performed marketing research for visitor demographics.

Richmond, Virginia Area

Participated in development and creation of marketing campaigns related to museum services and exhibitions: researched past campaigns; collected and created materials for advertisements; performed concept testing.Created analytics reports on visitor demographics to museum exhibitions.

Richmond, Virginia Area

Richmond, Virginia Area

Master Of Science In Information, Library And Information Science

Bachelor Of Business Administration (Bba), Double Major: Marketing; Art And Art History, 3.6

Activities and Societies: Alpha Kappa Psi Professional Business Fraternity International Emphasis with a Concentration in Studio Art..

Study Abroad, Marketing And Art

Completed courses in International Marketing, Consumer Psychology, Museum Education, and Drawing.