• Supervised and supported a team of customer service representatives.• Provided guidance and assistance to team members in handling customer inquiries, issues, and escalations.• Train new team members on customer service policies, procedures, and best practices.• Monitor and evaluate the performance of team members.• Conduct regular performance reviews and provide constructive feedback.• Address performance issues and implement improvement plans.• Assist in resolving… Show more • Supervised and supported a team of customer service representatives.• Provided guidance and assistance to team members in handling customer inquiries, issues, and escalations.• Train new team members on customer service policies, procedures, and best practices.• Monitor and evaluate the performance of team members.• Conduct regular performance reviews and provide constructive feedback.• Address performance issues and implement improvement plans.• Assist in resolving complex or escalated customer issues.• Identify opportunities for process improvement and implement changes to enhance the customer service experience.• Stay informed about industry best practices and implement innovative solutions. Show less

• Reviewing credit card account to mitigate fraud.• Analyzing Spending Pattern to detect abnormalities.• Providing guidance with accounts that were victims of fraud.• Researching Customer Profiles and calling customers to verify their identity.• Helping Customers report fraudulent activities to Credit Bureaus.• Working closely with other dept. to ensure safety of credit card accounts.• Identifying fraudsters and blocking compromised accounts.• Investigating profiles… Show more • Reviewing credit card account to mitigate fraud.• Analyzing Spending Pattern to detect abnormalities.• Providing guidance with accounts that were victims of fraud.• Researching Customer Profiles and calling customers to verify their identity.• Helping Customers report fraudulent activities to Credit Bureaus.• Working closely with other dept. to ensure safety of credit card accounts.• Identifying fraudsters and blocking compromised accounts.• Investigating profiles on Lexis Nexus to verify customer’s identities.• Reviewing credit card account to mitigate fraud.• Analyzing Spending Pattern to detect abnormalities.• Providing guidance with accounts that were victims of fraud.• Researching Customer Profiles and calling customers to verify their identity.• Helping Customers report fraudulent activities to Credit Bureaus.• Working closely with other dept. to ensure safety of credit card accounts.• Identifying fraudsters and blocking compromised accounts.• Investigating profiles on Lexis Nexus to verify customer’s identities. Show less

Selling SaaS software solution of remittance to companies like axis and also selling network solutions to various companies like Birla Estate, Status developer and xylus Techida.

Working closely with clients to understand changes required in the billing and clarification in regards to any dispute also identify needs and preparing proposals also assisting the same information to developers in building the same product which can meet parent companys expectation.Also working with management and account department to get correct pricing.