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Apurva Das is listed as Team Leader - WFM at Lester Infoservices., a company with 421 employees, based in Thane, Maharashtra, India. AeroLeads shows a work email signal at lesterinc.com and a matched LinkedIn profile for Apurva Das.
Apurva Das previously worked as Senior Executive at Kochar Infotech Private Limited and Executive - WFM at Firstsource Solutions Limited. Apurva Das holds Bachelor Of Commerce (B.Com.), Accounting And Finance from Calcutta University.
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AeroLeads found 1 current-domain work email signal for Apurva Das. Compare company email patterns before reaching out.
WFM Professional in Forecasting, Capacity Planning, Roster Management, MIS and analytics
Listed skills include Crm, Mis, Management, Workforce Management, and 9 others.
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A career timeline built from the work history available for this profile.
Manpower and Capacity Planning for Captive Technical Process serving the customers of USA, Canada, UK and Australia. Preparation of Long Term and Short Term Forecasting for Calls and AHT. Staffing analysis on the basis of shrinkage, AHT, attrition, call capacity. Preparation of weekly and monthly rosters. ID Management and Real Time Floor Management.
Amritsar
All partner MIS reports related to process and staff of the company. Billing and RnP calculation
Currently working in capacity of Co-ordinator – Work Force Management, in a team of 15 members, including self, situated at Coimbatore Center, currently handling Inbound Process for a Telecom Giant for 3 Circles. Initially started with the job role of Ops MIS, preparing Analysis and Ad-hoc reports on CRM Tagging, Customer Satisfaction Scores, VAS Services.
Worked in the capacity of Executive – Command Centre: Support – Operations, located at Jamshedpur Site. My Job responsibilities are managing the Call Flow in the Floor, Co-ordinating with Supervisors for maintaining the Real-time Staffing Shrinkage. Workforce Management – looking after the CMS Operations, preparation of Real – time report based on.
Was a part of Regional Processing Centre (RPC-East), Scrutinizing the Insurance Policy Documents at the initial stage of processing for the Eastern Region comprising of Insurance Branches at Kolkata, Dhanbad, Ranchi, Patna, Bhubaneshwar, Guwahati and Murshidabad. Updating the scrutinized files in the Database Software of the company for further tracking of.
Other employees you can reach at lesterinc.com. View company contacts for 421 employees →
Shilpa Pagare
Colleague at Lester Infoservices.Mumbai, Maharashtra, India, India
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SK
Sachin Khaire
Colleague at Lester Infoservices.Mumbai, Maharashtra, India, India
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PT
Pankaj Tiwari
Colleague at Lester Infoservices.Thane, Maharashtra, India, India
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SJ
Shilpa Jadhav
Colleague at Lester Infoservices.Maharashtra, India, India
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RP
Rohan Pandey
Colleague at Lester Infoservices.Mumbai, Maharashtra, India, India
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AS
Asif Shaikh
Colleague at Lester Infoservices.Thane, Maharashtra, India, India
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AK
Airaf Khan
Colleague at Lester Infoservices.Thane, Maharashtra, India, India
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AS
Abhishek Singh
Colleague at Lester Infoservices.Kalyan, Maharashtra, India, India
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SP
Shivani Papabathini
Colleague at Lester Infoservices.Thane, Maharashtra, India, India
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MR
Mithun Rode
Colleague at Lester Infoservices.Mumbai, Maharashtra, India, India
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Have completed Bachelor in Commerce course from Calcutta University in the year 2005.
My study group was commerce, with major in Accountancy.
Quick answers generated from the profile data available on this page.
Apurva Das works for Lester Infoservices..
Apurva Das is listed as Team Leader - WFM at Lester Infoservices..
AeroLeads has found 1 work email signal at @lesterinc.com for Apurva Das at Lester Infoservices..
Apurva Das is based in Thane, Maharashtra, India while working with Lester Infoservices..
Apurva Das has worked for Lester Infoservices., Kochar Infotech Private Limited, Firstsource Solutions Limited, Aegis Bpo, and Aviva Life Insurance Company.
Apurva Das's colleagues at Lester Infoservices. include Shilpa Pagare, Sachin Khaire, Pankaj Tiwari, Shilpa Jadhav, and Rohan Pandey.
You can use AeroLeads to view verified contact signals for Apurva Das at Lester Infoservices., including work email, phone, and LinkedIn data when available.
Apurva Das holds Bachelor Of Commerce (B.Com.), Accounting And Finance from Calcutta University.
Apurva Das is listed with skills including Crm, Mis, Management, Workforce Management, Team Management, Outsourcing, Call Centers, and Performance Management.
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