Apurva D. Email & Phone Number

Aubrey, TX, US

Texas, United States

• Led a team of about 20 associates in highest trafficked areas (produce, meat, bakery, deli) of a high revenue store.
• Led team to maximize profits by completing critical routines and managing inventory while complying with guidelines.
• Managed inventory data and replenishment of sales floor stock based on assessing system inventory data, sales floor, backroom, and new deliveries.

Denton, Texas

• Used VanillaSoft sales platform to acquire clients for merchant cash advance and credit card processing services.

Plano, TX

• Trained the entire team of analysts on processing of non-US complaints data; coached colleagues to get high quality work.
• Performed product complaints data processing and adverse event reporting (medical device reports / vigilance).
• Achieved high quality in complaints data reporting and processing despite heavy volume, high staff turnover, and strict deadlines.
• Achieved 100% on-time submission rate for complaints data regulatory reports, excluding uncontrollable factors.
• Submitted/reviewed 4,000+ US medical device reports (MDRs) and non-US medical device vigilance reports (MDVs).
• Processed 12,000+ medical device complaints data from USA, EU countries, Brazil, Australia, and other countries.

Plano, TX

• Facilitated quantitative and qualitative data analysis, presentation of insights, strategic, financial, and marketing planning, customer experience improvement, new products and concepts, business improvement, and.
• Guided groups of leaders through customer experience immersion exercises for different business units.
• Contributed to management of customer experience / satisfaction survey programs for stores and online channels.
• Played a key role in disseminating customer experience and customer satisfaction data and insights for various purposes.
• Successfully managed a vendor evaluation process for website survey technology which included Qualtrics.
• Served internal clients such as executives, senior leaders, corporate strategy, finance, marketing, and others.

Plano, TX

• Facilitated data analysis, research and fact-based strategic, financial, and marketing planning, customer experience improvement, and decision making.
• Actively participated in planning for businesses such as women’s apparel, home, fine jewelry, and ecommerce.
• Helped guide groups of executives / leaders to identify opportunities to transform the overall customer experience.
• Facilitated groups of senior leaders through customer experience immersion and brainstorming exercises.
• Achieved high visibility and good ratings for a quarterly competitor newsletter.
• Investigated, improved, and documented a complex process for calculating the profitability of customers.

Plano, TX

• Supported data analysis, strategic, financial, and marketing planning, competitive benchmarking, and initiatives for stores and ecommerce.
• Served as subject matter expert for industry, competitor, and supplier data and insights to business leaders.
• Coordinated a cross functional review of a direct competitor for the board of executive officers.
• Advanced the understanding and use of market size data, including historical estimates and forecasts, within the company.

Pine Bluff, AR

• Assisted store customers throughout the buying process, including product selection, purchase and returns.
• Arranged and displayed clothing products in a visually pleasing, organized and easy-to-find manner.
• Helped maintain transparent and consistent product pricing and displays during markdown periods.

Westport, CT

• Supported senior team members in managing consulting engagements.
• Identified key reasons for low market share of a consumer product.
• Managed logistics of and analyzed a survey fielded to client’s sales force.
• Planned and conducted focus groups to identify high-potential new product ideas.

Philadelphia, PA

• Supported corporate compensation processes.

Philadelphia, PA

• Discovered hindrances to institutional customers’ adoption of client's service offering.
• Proposed recommendations to overcome key obstacles to business growth.
• Interviewed officials at government agencies and automobile finance companies to develop market outlook.

Bachelor'S Degree, Management, Marketing, Finance

Activities and Societies: Joseph Wharton Scholar, Benjamin Franklin Scholar

Diploma, History, English, Mathematics, Science, Band

Activities and Societies: Band, Key Club, National Honor Society, Jefferson Regional Medical Center (JRMC) volunteer Go Zebras!