Leading Airline's CX leveraging AI & ML

Leveraging AI & ML to enhance Airline’s CX. Actively building: • Predictive Security Incident Identification• Automated Case Resolution• Conversational & Self-Service Chatbot

Leading product strategy and development across various clients to expedite their digital transformation journeys. Products built:• A multi brand mobile e-commerce app for a UK based hardware retail group• Reporting dashboards for marketing spend to enable FDA regulatory compliance at a NA life sciences firm• A global data & analytics hub at a global education major• CRM for a UK based shipping standards organisation

Developed technology strategy and solutions for businesses. Representative work:• Rationalised a scattered IT landscape into an ERP, MDM & CRM at an education company• Evaluated a global bank’s wealth management division’s business intelligence maturity• Co-Authored a Cognizant Consulting point of view on Industry 4.0• Designed data governance processes, enabling a leading newspaper to optimize ad revenue

Summer intern with the Microsoft Business Solutions group. Developed the go to market strategy for the Dynamics Navision ERP in India's small & medium size business space. Created several interactive dashboards to aid field sales reps.

Designed and developed regression models to predict price elasticity and effectiveness of BTL promotions for Procter & Gamble's FMCG products. Used advanced VBA and SAS. Derived actionable consumer insights from statistical output of the models.