Alyssa Pye, Cahims Email & Phone Number

- Research and diagnose client issues and identify and execute intelligent solutions to resolve requests-Assist clients via phone, email, and ticketing system to capture and interpret customer feedback, and clearly document all customer interactions -Properly escalate unresolved issues/requests to appropriate internal teams and ensure items are handled in a timely fashion

Florida, United States

Department: Transplantation & Hepatology Facilitate patient visits and support physicians by responding to patient needs and requests. Coordinate details of patient visits, which can include: coordinating complex appointment schedules and daily activities of the care providers in a multispecialty medical practice, completing pre-examination record information, and managing the flow of patient materials. Obtain or verify patient demographics, medical insurance information, and properly advise patients of any delays or changes. Scheduling and rescheduling tests/consults requests from various venues of communication. Perform administrative duties such as processing ABN forms, insurance verification, as well as processes patient appointment communications.

Florida, United States

Assist in training of new Team Members, utilizing learning checklists and training materials.Resolve difficult customer situations.Communicate team concerns to the Team Leader and Associate Team Leader.Communicate attendance issues or concerns to Team Leader and Store Leadership.Sets and achieves the highest standards of retail execution.Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions.Selects train, develop, mentor, motivate, and counsel Team Members in a manner that sustains a high-performance team.Provide timely, thorough, and thoughtful performance evaluations.Cash office auditing and reconciliation.

Master Of Science - Ms, Health Care Informatics

Activities and Societies: Healthcare Information Management Systems Society

Bachelor'S Degree, Public Administration

Activities and Societies: Sigma Alpha Pi, FAU Athletic Ambassador, Minor in Health Care Administration