Syed Ali Qasim Email & Phone Number

Karachi, Pk

Karāchi, Sindh, Pakistan

Karachi Division, Sindh, Pakistan

Karāchi, Sindh, Pakistan

Rahimyar Khan, Punjab, Pakistan

Bahawalpur, Punjab, Pakistan

Karāchi, Sindh, Pakistan

Karāchi, Sindh, Pakistan

Provide managed services to Equinix (Digital Infrastructure Company) for their global channel sales and marketing program.Channel Marketing Analysis:• Visualize data and provide insights to global partner marketing teams. (Tableau CRM, Marketo, ZoomInfo etc.)• Define and develop data quality processes, prepare documentation for reporting, maintain, and refine logic and rules to normalize the data.• Manage various dashboards, analyze data to identify improvement… Show more Provide managed services to Equinix (Digital Infrastructure Company) for their global channel sales and marketing program.Channel Marketing Analysis:• Visualize data and provide insights to global partner marketing teams. (Tableau CRM, Marketo, ZoomInfo etc.)• Define and develop data quality processes, prepare documentation for reporting, maintain, and refine logic and rules to normalize the data.• Manage various dashboards, analyze data to identify improvement opportunities, and prepare monthly/quarterly business reviews for clients and higher management. (SFDC, Smartsheet, etc.)Channel Sales Operations Analysis:• Channel partner registration, vetting, and onboarding.• User setup, password reset, and profile administration.• Deal registration, lead conversion, opportunities, and quotes creation.• Account structure, hierarchy, and contacts management.• Documentation of business processes, guides, business requirement documentation, and business cases.Salesforce.com Administration:• General salesforce.com administration, setup, and configurations.• Good knowledge of salesforce standard and custom objects and fields, validation rules, process flow, permission sets, etc.• User Stories, UAT, BAT, Regression, and Sanity testing for new releases, functions, and tools.• Setup and manage files and content, public groups, libraries, permissions, and content visibility. Show less

Doha, Qatar

o Oversees all scheduled departures and Arrival flights during a work shift.o Control all the front office desks at HIA ensuring that seamless customer service is delivered to customers.o Manage certain cross-utilized employees such as Check-in Counters, baggage handlers, Boarding Gates, Transfer Desks, Upgrade on departures and ticketing desks.o Provide training to sub ordinates and grooming checks of the staff.o Conduct briefings, meetings and share knowledge within the team… Show more o Oversees all scheduled departures and Arrival flights during a work shift.o Control all the front office desks at HIA ensuring that seamless customer service is delivered to customers.o Manage certain cross-utilized employees such as Check-in Counters, baggage handlers, Boarding Gates, Transfer Desks, Upgrade on departures and ticketing desks.o Provide training to sub ordinates and grooming checks of the staff.o Conduct briefings, meetings and share knowledge within the team. o Support senior management in analyzing and promoting solutions in driving the airline punctuality. o Work closely with all stakeholders conducting observations on flight activities reporting data trends.o Prepare reports and share with the management to discuss on a daily conference call with SVP – GS. o Thorough analysis, promoting improvements, solutions and initiatives to enhance On Time Performance.o Monitor the processes to increase the transparency of the operation.o Ensure that all flights adhere with the company standards.o Research the root causes of incidents, highlight discrepancies/non-compliances.o Adopt necessary changes to enhance on time performance. o Conduct regular audits on flight activities compiling comparison reports.o Promptly advises management of any field problems, such as accidents, breakdowns, delays, etc.o Maintains a log of Incident occurrences and all delays. o Work with different Teams (like Customer Care/ Quality Assurance / Data Analysts / DCS Support) for any Incidents/Disputes/Investigations. Show less

Karachi - Pakistan

 Manage project activities and develop process improvements to meet business goals. Manage effective project implementation and delivery to ensure customer satisfaction. Track and monitor project execution to make sure that the customer requirements are met. Improve customer relationship by providing timely and accurate responses. Coordinate with customers to develop project plan including project scope, release schedule, milestones, deliverable etc. Validate project… Show more  Manage project activities and develop process improvements to meet business goals. Manage effective project implementation and delivery to ensure customer satisfaction. Track and monitor project execution to make sure that the customer requirements are met. Improve customer relationship by providing timely and accurate responses. Coordinate with customers to develop project plan including project scope, release schedule, milestones, deliverable etc. Validate project plan and schedule to incorporate any changes requested by customers. Identify and manage resource requirements, required skill sets, training plans, quality reviews, documentations and weekly meetings required for project execution Coordinate calls, meetings and communications between customers and project team throughout the project implementation phase. Implemented Salesforce from end to end to drive Business Value using Dashboards. Worked on various SFDC standard objects like Accounts, Contacts, Oppties, Products, Cases, Leads, Reports and Dashboards. Support developers in Designing, developing, testing and deploying management tool-sets created with the Oracle features. Show less

Karachi - Pakistan

 Follow up on customer interactions and resolve customer complaints Collect user requirements and configure Salesforce to meet requirements. Responsible for performing administrative functions in Salesforce.com CRM such as create/modify pick lists and lookup fields. Obtain and evaluate all relevant information to handle product and service inquiries Interact with customers to provide information for inquiries and requests about products and services. Provide… Show more  Follow up on customer interactions and resolve customer complaints Collect user requirements and configure Salesforce to meet requirements. Responsible for performing administrative functions in Salesforce.com CRM such as create/modify pick lists and lookup fields. Obtain and evaluate all relevant information to handle product and service inquiries Interact with customers to provide information for inquiries and requests about products and services. Provide information to Customers about products and services by Voice, email and chat communication. Show less

Karachi - Pakistan

 Managing customer’s Queries and Complaints, provide follow-up using Complain Management System. Monitor and develop SOPs and informative presentations. Provides training sessions and product refreshers. Call monitoring and provides actionable data to various internal support groups as needed Prepares internal and external quality reports and monthly evaluation of assigned teams.

Karachi - Pakistan

 Voice, email and chat communication with airline customers. Online reservations for airline customers. Handling general queries regarding airline operation International and domestic flight checks. Handling of PIA Frequent Flyer (Awards plus Program) Ensuring the maintenance of performance and quality standards Training and coordination with Quality Assurance.

Karachi - Pakistan

o Voice, email and chat communication with airline customerso Online reservations for airline customerso Handling general queries regarding airline operationo Ensuring maintenance of performance and quality standardso Handling of PIA Frequent Flyer (Awards plus Program) members

Education record

Bachelor'S Degree, Commerce