Syed Ali Qasim Email & Phone Number

Karachi, PK

Karāchi, Sindh, Pakistan

Karachi Division, Sindh, Pakistan

Karāchi, Sindh, Pakistan

Rahimyar Khan, Punjab, Pakistan

Bahawalpur, Punjab, Pakistan

Karāchi, Sindh, Pakistan

Karāchi, Sindh, Pakistan

• Provide managed services to Equinix (Digital Infrastructure Company) for their global channel sales and marketing program.Channel Marketing Analysis:
• Visualize data and provide insights to global partner marketing teams. (Tableau CRM, Marketo, ZoomInfo etc.)
• Define and develop data quality processes, prepare documentation for reporting, maintain, and refine logic and rules to normalize the data.
• Manage various dashboards, analyze data to identify improvement… Show more Provide managed services to Equinix (Digital Infrastructure Company) for their global channel sales and marketing program.Channel Marketing.
• Manage various dashboards, analyze data to identify improvement opportunities, and prepare monthly/quarterly business reviews for clients and higher management. (SFDC, Smartsheet, etc.)Channel Sales Operations Analysis:
• Channel partner registration, vetting, and onboarding.

Doha, Qatar

o Oversees all scheduled departures and Arrival flights during a work shift.o Control all the front office desks at HIA ensuring that seamless customer service is delivered to customers.o Manage certain cross-utilized employees such as Check-in Counters, baggage handlers, Boarding Gates, Transfer Desks, Upgrade on departures and ticketing desks.o Provide.

Karachi - Pakistan

 Manage project activities and develop process improvements to meet business goals. Manage effective project implementation and delivery to ensure customer satisfaction. Track and monitor project execution to make sure that the customer requirements are met. Improve customer relationship by providing timely and accurate responses. Coordinate with.

Karachi - Pakistan

 Follow up on customer interactions and resolve customer complaints Collect user requirements and configure Salesforce to meet requirements. Responsible for performing administrative functions in Salesforce.com CRM such as create/modify pick lists and lookup fields. Obtain and evaluate all relevant information to handle product and service inquiries.

Karachi - Pakistan

 Managing customer’s Queries and Complaints, provide follow-up using Complain Management System. Monitor and develop SOPs and informative presentations. Provides training sessions and product refreshers. Call monitoring and provides actionable data to various internal support groups as needed Prepares internal and external quality reports and monthly.

Karachi - Pakistan

 Voice, email and chat communication with airline customers. Online reservations for airline customers. Handling general queries regarding airline operation International and domestic flight checks. Handling of PIA Frequent Flyer (Awards plus Program) Ensuring the maintenance of performance and quality standards Training and coordination with.

Karachi - Pakistan

o Voice, email and chat communication with airline customerso Online reservations for airline customerso Handling general queries regarding airline operationo Ensuring maintenance of performance and quality standardso Handling of PIA Frequent Flyer (Awards plus Program) members

Education record

Bachelor'S Degree, Commerce