Aqeel Ali Email & Phone Number

London, England, United Kingdom

• Coordinated and managed the provisioning process for telecommunication services, including voice, data, and internet connectivity, ensuring timely and accurate delivery.• Acted as a primary point of contact for customers, understanding their service needs and effectively communicating service timelines, requirements, and progress updates.• Received, reviewed, and processed service orders, including new installations, upgrades, and modifications, in accordance with client specifications and internal guidelines.• Conducted thorough quality checks on all provisioned services to ensure they met established standards for functionality, reliability, and performance.• Collaborated with internal technical teams to address any service-related issues and escalated complex technical problems, ensuring prompt resolution.• Maintained accurate and up-to-date records of service orders, provisioning activities, and customer interactions as well as prepared reports and documentation as required.• Diligently curated and maintained prospect data in the Customer Relationship Management (CRM) database, demonstrating proficient data management and accuracy.• Played a pivotal role in the invoicing process, actively contributing to the facilitation of potential sales and ensuring financial efficiency.• Successfully achieved target-related objectives encompassing outbound calling, strategic email campaigns, and the creation of engaging social media content.

• Answered general customer queries regarding food or specials, resolving these efficiently and providing excellent customer service to increase customer retention rates.• Recorded orders with accuracy by repeating orders back to customers once placed, ensuring all special requests would be adhered to by staff in the kitchen.• Maintained a clean, sanitary and organised working environment in adherence to health and safety standards.• Welcomed hundreds of customers each day inside and at the drive-thru, delivering a fast and friendly service.• Greeted customers upon arrival, informing them of any specials or promotion running at the time.• Escalated complaints to senior management or Shift Supervisor for prompt resolution.• Managers relied on my practical skills when it came to very busy rush hours at the restaurant.• Organised and prioritised each task assigned to complete in a timely and efficient manner.• Accepted payment and accurately supplied change to customers where required to do so.• Worked as a team leader with good communication to achieve objective goals.

Sport And Exercise Science, Sports And Exercise, Second Class (Upper Division)

Data Analyst Programme

Applied Science - Level 3 Extended Diploma (Btec)