As a Senior Account Manager at Creative Networks, I lead a high-performing team in delivering exceptional IT solutions and services to our valued clients. With a focus on cultivating strong client relationships and driving business growth, my role involves:🔹 Proactively identifying client needs and objectives and aligning our offerings to meet and exceed their expectations.🔹 Developing and implementing strategic account plans to foster long-term partnerships and maximise client satisfaction.🔹 Collaborating cross-functionally with internal teams to ensure seamless delivery of projects and services, on time and within budget.🔹 Serving as a trusted advisor to clients, offering expert guidance on technology solutions, industry trends, and best practices.🔹 Continuously monitoring client satisfaction and engagement and implementing proactive measures to address any issues or concerns.🔹 Analysing market trends and competitor activity to identify opportunities for business expansion and differentiation.Through my strategic approach and dedication to client success, I play a pivotal role in driving revenue growth and enhancing the reputation of Creative Networks as a leading provider of innovative IT solutions.

In my role as Service Desk Manager at Creative Networks, I orchestrated the seamless operation of our service desk to ensure timely resolution of technical issues and exceptional customer support. Key responsibilities included:🔹 Leading and mentoring a team of skilled support technicians, fostering a culture of excellence, collaboration, and continuous improvement.🔹 Overseeing the day-to-day activities of the service desk, including ticket management, prioritisation, and escalation processes.🔹 Implementing robust service delivery standards and KPIs to maintain high levels of customer satisfaction and SLA adherence.🔹 Developing and refining service desk processes and procedures to optimise efficiency, minimise downtime, and enhance service quality.🔹 Collaborating closely with other departments, such as IT operations and engineering, to coordinate problem resolution and service improvement initiatives.🔹 Conducting regular performance reviews and providing constructive feedback to team members to support their professional development and growth.🔹 Serving as a point of escalation for complex technical issues and customer complaints, ensuring swift resolution and effective communication.Through my leadership and expertise in service desk management, I contribute to the overall success of Creative Networks by ensuring a smooth and responsive IT support experience for our clients.

Delivering IT / English courses to university students. This position revolves into working alongside the internal IT departments to deliver successful administration of policies & see out their correct implementation across a staff and student count of 70k.

Ensuring the success of the service desk by managing all procedures related to the identification, prioritisation and resolution of incidents, including the monitoring, tracking and coordination of Service Desk functions. Liaising with management team to ensure continuity of performance and progress.

Delivering a specialist service in IT & Telecom Solutions for small to medium sized businesses. As a committed member of the work force I aid in providing our clients with up-to-date support for information systems and implementation across the business channel.

McCurrach Tactical - Product Ambassador / Product Specialist - Training and Marketing the Brand to a diverse demographic.

Representative of Samsung Mobile Technologies in retail environments in and around Manchester, UK.

Occasionally visit stores and keep in the loop of new technologies around different locations such as London and Manchester.

Known for my hard work and charm among the staff, I shared working on the shop floor and improving my people skills and working in the back office and stock house. the tasks I would take care of on a regular basis where monitor sales figures, records of the store, handling new stock and stock replenishment.

"Being part of a forward thinking organisation always keeps you on your toes as an employee." Aqeel M