Extensive experience on Technical implementation of various ServiceNow modules such as Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management, Asset Management and Knowledge Management. I have installed Mid-servers on Remote Desktop and conducted tests required for discovery. Managed mid-servers. scheduled jobs, import sets and transform maps to maintain integration with associated databases and maintained CMDB. Worked on CMBD and Asset management and performed data migration to import data from other applications and external databases. Generated conformation management database that incorporated service assets and configuration items.

Built an ESS portal end to end in CMS. The ESS portal is being used by the end users to submit various requests. Used various bootstrap classes inside CMS to achieve a better look and feel of the portal

Worked with an integration specialist on the integration of ServiceNow with ITSM tool, in which integrated Service Catalog and Incident module.

Performed core configuration tasks including system policies, business rules and client scripts. Designed and developed solutions within the Service-Now environment to include modifications of applications, forms, workflow, interfaces and any other customization required to support ITIL processes.