As an IT Officer, my primary responsibility is to oversee and manage the information technology (IT)functions within an organization. I am responsible for ensuring the efficient and effective operation of ITsystems and driving business growth.Key Responsibilities:• Develop and execute a comprehensive digital transformation strategy aligned with the organization's goals and vision.• Provided IT support to local and international offices, including managing hardware, software, Office 365, and Active Directory.• Successfully administered, configured, and troubleshooted critical systems including Firewalls, IP Telephone Systems, Access Control Systems, and CCTV Systems.• Install and maintain well-functioning LAN/WAN, WiFi, Access Points, network printers, and other network components.• Managed web domain, hosting, and WordPress website, including design and content updates.• Evaluate, recommend, and implement new technologies, software, and hardware solutions to improve operational efficiency and effectiveness.• Oversee IT budgets, inventory, contracts, and vendor relationships, ensuring cost-effective, high-quality services, and generating reports on hardware inventory to ensure timely updates and service availability.• Identify and control risks affecting the organization, such as data breaches, unauthorized access, data loss, or system failures, as per ISO 27001 guidelines.Significant Projects:• Implementation of Cloud-Based CRM, Project Management And Storage Application.• Integrating digital marketing into the sales and marketing department.

As a Tier 2 Technical Support Engineer at INCUBE in the MENA Region, I am entrusted with ensuring the flawless operation of a diverse range of Computing mobility, scanning, and printing products at client sites. My role encompasses a broad spectrum of responsibilities, including providing technical guidance to sales teams, conducting impactful hardware demonstrations, and delivering seamless implementation alongside comprehensive post-sales technical support.Key Responsibilities:• Offer technical guidance to sales teams to assist in selecting the most suitable products for end-userprojects.• Conduct engaging hardware demonstrations for clients to showcase product features and benefitseffectively.• Ensure smooth implementation of products and provide comprehensive post-sales technical support to clients.Support Responsibilities:• Oversee hardware repair operations in the UAE, focusing on products from leading brands such asHoneywell and DASCOM.• Proficiently repair 1D/2D handheld and in-counter barcode scanners, handheld computers operating on various platforms, and mobile and desktop thermal printers.• Conduct tailored hardware repair training sessions for distributor technicians and end customers' ITpersonnel to empower them with the necessary skills for efficient first-line support.• Providing technical support for POS Systems, OCR Applications ,Third-Party Applications (e.g., Terminal Emulators, Mobile Device Management Systems, Microscan ESP, Vision Escape).Significant Projects:• I developed an innovative algorithm for generating Arabic text on Dot-Matrix printers from DASCOM, making the devices accessible to a broader audience.• I smoothly implemented an extensive GPS tracking system over a fleet of about two hundred vehicles, optimizing route management and enhancing operational efficiency.As an exhibitor, I attended Gitex in 2017, 2018, and 2019, where I was responsible for showcasing Dascom products.

In my role as an IT administration , I am entrusted with delivering exceptional services to a diverse clientele comprising government and private sector entities. My duties encompass a broad spectrum of responsibilities aimed at ensuring the smooth operation of computer systems and networks. Here's how I excel in fulfilling these duties:• Proficient in the installation, setup, and configuration of Windows Server 2012 environments, providing a robust foundation for organizational IT infrastructures.• Demonstrated expertise in managing Active Directory accounts, encompassing the configuration ofdevices, laptops, and desktops, ensuring seamless integration within the network environment.• Well-versed in diagnosing issues across various domains, including desktops, laptops, applications,networking, and infrastructure, employing systematic approaches to swiftly identify and resolveproblems.• Experienced in the maintenance and troubleshooting of PCs, laptops, mobile devices, printers, andscanners, adeptly addressing both software and hardware-related issues to minimize downtime andoptimize productivity.• Diligently ensure the implementation and regular updating of robust antivirus solutions, safeguarding systems and networks against evolving cyber threats. Maintain meticulous records of support calls, ensuring prompt and efficient handling of issues while adhering to established protocols.• Proficient in the installation, setup, and support of telecommunication and networking equipment,contributing to seamless communication and connectivity within organizations.• Ensure adequate antivirus protection & solutions are maintained and updated.