Aqib Sultan Email & Phone Number

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Lahore, Punjab, Pakistan

Successfully budgeted and monitored sales volume and profitability for aftersales services, whileimplementing debtor control measures and managing discounts to ensure effective cost control.  Spearheaded the implementation of the "magic moment" initiative, resulting in enhancedcustomer satisfaction and increased associate engagement. Regularly visit dealerships to address evolving business needs and identify growth opportunities.  Collaborate effectively with the Toyota Dealer Association (TDA) on Parts & Service Marketingactivities to maintain brand alignment. Played a key role in developing and promoting best practices across the organization, drivingoperational excellence and ensuring consistent service delivery. Provided valuable insights to management regarding market developments, enabling informeddecision-making for overall planning strategies. Collaborated with retail and fleet sales teams to develop a comprehensive Business DevelopmentPlan, effectively expanding business across all customer categories. Created and implemented employment incentive schemes as well as other reward and recognitioninitiatives, fostering employee motivation and retention. Coach and guide team members on revising strategies as needed to drive successful projectcompletion. Clearly communicate and prioritize project/task responsibilities for direct reports, providingguidance and holding individuals accountable for performance. Initiate and implement Kaizen efforts, consistently driving work efficiencies, cost reductions, and process improvements.

Lahore, Punjab, Pakistan

Proactively ensure customer satisfaction by consistently delivering exceptional service andpromptly addressing any concerns or issues. Serve as the Dealership KAIZEN Team Leader, driving continuous improvement initiatives toenhance operational efficiency and customer experience. Successfully lead the implementation of the Toyota Dealer Success Program, resulting in improved dealership performance and profitability. Maintain adherence to Toyota's stringent quality service standards, ensuring consistent delivery oftop-notch service to customers. Strategically increase service market share through targeted marketing campaigns and effectivecustomer retention strategies. Monitor and optimize service department profitability through efficient management of parts andlabor sales targets, expense control, and maximizing revenue opportunities. Foster a positive work environment that promotes employee satisfaction and retention, leading toa motivated team dedicated to providing excellent customer service. Meet all dealer performance guidelines set by the manufacturer, ensuring full compliance withtheir operational standards for enhanced business performance. Establish strong relationships with Indus Motor Company for streamlined communication andeffective coordination on department-related matters. Design and implement impactful after-sales marketing campaigns while prioritizing customerdelight activities to enhance loyalty and repeat business. Drive sales of value-added services such as TPP, PPM, EW, etc., to maximize revenue and enhancecustomer satisfaction. Correspond with insurance companies and surveyors to facilitate smooth body and paint business operations.

Walton Road Lahore Cantt Pakistan

Conduct customer satisfaction surveys and utilize Key Action Plans (KAP) to address any areas forimprovement. Ensure adherence to all Toyota service standards throughout the department. Maintain and update a comprehensive customer service database for effective communication andfollow-up. Handle all technical correspondence with Indus Motor Company, ensuring timely resolution oftechnical issues. Take responsibility for coordinating corporate social responsibility activities at the dealership.  Drive the implementation of green environment initiatives at the dealership.

Walton Road Lahore Cantt Pakistan

Technical report writing (DTR, TSR, SKR) and warranty fault diagnosis.  Correspondence with Indus Motor Company for technical matters.  Efficient utilization of Genesis and SBS online systems. Responsible for conducting technical, warranty, PDS, and training audits.  Dealer training instructor and facilitator. Generation, evaluation, and submission of warranty claims to Indus Motor Company.  Oversight of Special Service Campaigns (SSC).

Walton Road Lahore Pakistan

Expertise in maintaining EFI cars (petrol and diesel) Diagnosing mechanical faults.  Proficient in scheduling and unscheduled engine maintenance.  Skilled in diagnosing and resolving technical errors.

Executive Mba, Business, Management, Marketing, And Related Support Services

Bs Mechnical Technology

Dae Auto And Diesel, Automobile, A