Aqsa Javed Email & Phone Number

I am a confident and energetic customer service representative passionate about serving customers. Now looking for a rewarding position where I can serve customers and increase customer retention with the company.

• 

  Customer Service Representative

  Sybrid Private Limited - A Lakson Group Of Company

  May 2021 - Present

  -------------------------------------------------------------------------------------------------------------------INBOUND CUSTOMER SERVICES REPRESENTATIVE | SYBRID – ADAMJEE INSURANCE | MAY 2021 – SEP 20211) Adamjee Motor Insurance• Generating motor sales lead.• Intimating motor vehicle claims.• Providing surveyor details to customers.• Providing details via SMS to customers.• Providing claim loss numbers to customers.• Lodging complaint against surveyors.• Establishing contact between customer and surveyor.2) Adamjee Health Insurance• Dealing with general health insurance queries.• Providing allotted limits details by companies to their employees.• Assisting in emergency cases by establishing contact between patients and hotline doctors.3) Adamjee Travel Insurance• Generating travel sales lead.• Dealing with general travel insurance queries.• Providing travel brochure details to customers.• Assisting in establishing contact between customer and travel insurance department.-------------------------------------------------------------------------------------------------------------------OUTBOUND CUSTOMER SERVICES REPRESENTATIVE | SYBRID – ADAMJEE INSURANCE | SEP 2021 – PRESENT• Working on generated sales leads.• Contacting customers by both telephone and email.• Report daily sales goals and objectives to the manager.• Negotiate the price with clients who are interested in renewal.• Developing customer-friendly services to generate warm leads.• Staying up to date with the specifications of new products and service offerings.• Maintain contact with existing clients to make sure their policies are renewed on time.• Use product knowledge to showcase the solutions that our company can offer to customers.• Calling daily basis to achieve monthly policy renewal targets and generate maximum revenue for the company.

• 

  Karachi University

  2Nd Div