 Provide first-line support for hardware, software, and network issues to internal users. Manage and support Office 365 Admin and applications including Outlook, Word and Teams. Administer and troubleshoot accounting software such as Sage/Handisoft, Xero, BGL, and Fiscal Finance. Conduct regular system maintenance, backups, and security updates to ensure data integrity and system performance. Develop and implement data security measures, reducing security incidents by 20%. Train staff on new software applications and IT best practices, enhancing overall efficiency. Collaborate with vendors for software support and upgrades, ensuring minimal downtime during transitions. Assisted with the configuration and deployment of new hardware and software. Monitored network performance and executed maintenance tasks to ensure reliable connectivity. Implemented and managed backup solutions, improving data recovery times. Documented IT procedures and created user guides to streamline troubleshooting processes.

 Prepared the reports, forms and ensuring the data is properly maintained Making use of various bookkeeping applications for developing and modifying the document record keeping and accounting systems Computed taxes owned and prepare the activity statements further ensuring the compliance with payment and tax requirements Assisted management with month end reporting  Bank reconciliations/ General Ledger reconciliations Processed payroll and superannuation Maintained fixed asset register Ad-hoc office support

▪ Generated qualified sales leads for the business & residential ▪ Followed up campaigns to identify new leads▪ Monitored and reported on telemarketing activity▪ Ensured all lead activities are tracked

▪ Provided detailed information on Specification and Feature of latest Canon Printers▪ Demonstrated the Printers▪ Convinced customer about product details▪ Performed public survey