Completed Courses:2015 - Managing with Insight (Humm-Wadsorth)2015 - Stepping up to Supervision

Premier Network Support Management (PNSM) is a Managed Service Provider (MSP) that specializes in integration projects and provides boutique cloud solutions. PNSM is a Tier 2 - HP Partner, which allows substantial buying power and access to a dedicated BPSA and made BRW Fast 100 for 2009.Key Responsibilities:- Provide technical pre-sales to sales dept.- Build Scope of Works (SOW) and Build of Materials (BOM) for sales proposals.- Provide high level designs for tender… Show more Premier Network Support Management (PNSM) is a Managed Service Provider (MSP) that specializes in integration projects and provides boutique cloud solutions. PNSM is a Tier 2 - HP Partner, which allows substantial buying power and access to a dedicated BPSA and made BRW Fast 100 for 2009.Key Responsibilities:- Provide technical pre-sales to sales dept.- Build Scope of Works (SOW) and Build of Materials (BOM) for sales proposals.- Provide high level designs for tender submissions.- Attend solution scoping & kick-off meetings to identify customer’s needs and ensure proposed solution is in-line with their expectations.- Solutions Architecture for projects up to $250k (BOM / SOW) and up to 500 users.- Assign project tasks to Field Engineers.- Provide Level 3 escalation / final resolution from Service Desk and Junior Project Engineers.- Create technical policies and procedures for use in Service Desk and Project Teams.- Product selection used for on premises deployments and cloud offerings.- RMM solution (N-Central) used by Service Desk (expansion & PSA integration).Technical Responsibilities:- Senior Project Engineer / Solutions Integration.- Design and implement MPLS/IPSEC VPN's (router configuration / management in-house).- Microsoft based migrations (Server / AD / Exchange / SQL / RDS).- Physical to Virtual (P2V) migrations (vSphere).Personal Skills:- Microsoft Windows 2003 - 2012.- Microsoft Small Business Server 2003-2011.- Microsoft Exchange 2003 - 2010.- Microsoft SQL Server 2000 – 2012.- Microsoft Terminal Services / Remote Desktop Services 2003 - 2012.- VMWare vSphere / vCenter.- SonicWall (NSA / TZ / SRA) Devices.- Cisco Routers 870 Series, 880 Series, 1841, 1941.- Cisco Switching 2960 Series, 3750 Series.- HP Products (ProLient Servers, BladeSystem c7000 Solution, StoreVirtual/LeftHand Storage, Virtual Connect & Switching).- Linux Servers (Debian & CentOS).- Scripting / Automation (PowerShell / Bash / VBScript). Show less

- Responsible for end user IT Support servicing 60+ employees.- Manage all department infrastructure consisting of a mixture of Windows & Linux Server platforms.- Create and present Business Cases to the IT Supervisor, for hardware/software replacement and major expenditure.- Design department Policies & Procedures in line with NATA Accreditation's.

Key Responsibilities:- Provide end user IT Support to approx. 20 users across 2 organizations.- Home based IT Support.- Microsoft SBS / Terminal Server installations and upgrades.- Linux administration (Samba & Squid Servers).