Aqueelah Muhammad Email & Phone Number

Naperville, Illinois, United States

• Provide regularly scheduled and ad-hoc reports from assigned business systems and develop reports and dashboards using Cognos BI, MS Power BI, and Excel.• Serve as subject matter expert and consultant with working knowledge of Student Central processes stemming from previous tenure as Student Support Advisor.• Work and communicate with business leaders to identify needs; developed several reports to support and optimize business performance. Notable projects include the Welcome Advising Team Dashboard, Military Transcript Tracker, and overhaul of the Pulse Course Survey Tracker.

Chicago, Illinois, United States

• Supported, guided, and advocated for students to facilitate program persistence and completion through awareness of and access to university policies and resources; course selection and registration; troubleshooting challenges to academic progress; and clarification and completion of financial aid requirements.• As member of SSA Appeals Team, coached dismissed students on the academic appeal process for reinstatement, including required academic success plans, acceptable supporting documentation, and expected outcomes.• Facilitated staff trainings on various processes to improve student service and quality assurance.

Queens, New York, United States

• Supported Business & Technology and STEM students via in-person and online advisement through degree planning, course selection, registration, graduation, and transfer planning; creating and administering academic success plans pursuant to institutional Satisfactory Academic Progress (SAP) standards; and various other elements to encourage student persistence. • Designed and implemented targeted communication to academically at-risk student populations.• Facilitated in-person and virtual workshops for students, parents, and staff, including, but not limited to, college major exploration, program overviews, and academic appeals.• Coordinated team advising events through interdepartmental collaboration.• Overhauled the Ask LaGuardia IntelliResponse knowledge management system with comprehensive answers to frequently asked advising-related questions as part of a larger project to improve the Ask My Advising Team module used for online advisement.• Designed and optimized tools and guides to assist with advisement productivity, including GPA calculators and caseload outreach trackers.• Designed and distributed surveys for data collection on various department operations and student satisfaction.• Piloted and beta-tested several advisement tools, including Connect 2 Completion (proprietary student engagement management platform for use by faculty and Advisors) and DegreeWorks.• Served on search committees for recruitment and hiring of Student Affairs staff.• Nominated for “Customer Service Pride Award” in 2017.

Schaumburg, Illinois, United States

• Reviewed, researched, and decided academic integrity violation escalations and grade appeals, and mitigated student issues relative to decision outcomes.• Conducted classroom assessments for a population of 55-70 faculty members to ensure compliance with University policies related to course facilitation, classroom management, and student interaction; recorded quantitative and qualitative results of classroom assessments in Excel for calculation of faculty success scores; and communicated assessments results to all stakeholders.• Served as subject matter expert for academic honesty violations and grade appeals for the BUSN311 (Quantitative Methods and Analysis) course.• Drafted amendments to Academic Integrity and Appeals Board policies that were selected for inclusion in policy updates in 2011 and 2012, and which remain active in the current academic catalog.• Co-facilitated presentations on cultivating academic integrity via Adobe Connect and presented academic integrity statistics at faculty summits.• Trained faculty members on the academic integrity process, resulting in an increase in reported offenses and Academic Integrity Team productivity.• Collaborated with Faculty Operations team for accurate tracking and scheduling of faculty members’ course facilitation assignments.• Maintained audit-ready paper and electronic faculty personnel files via acquisition, retention, and updating of required documents, resulting in selection for internal auditing team to ensure compliance with professional development and HLC accreditation standards, contributing to the University’s accreditation reaffirmation in mid-2014.

Schaumburg, Illinois, United States

• Supported undergraduate and graduate students through online degree programs, including, but not limited to, navigation of the virtual campus; and institutional policies governing satisfactory academic progress, degree program requirements; and resource availability.• With Lead Advisor, managed a team of 8-10 Student Advisors in multiple Student Advising functions, coaching them on performance of advising standard operating procedures, contributing to retention of talent for at least 2 years.• Administered academic success plans to at-risk students through weekly outreach, resulting in reduction of academic dismissals, increase in degree program completion rates, and enrollment in subsequent degree programs.• Successfully employed appropriate retention techniques to retain and motivate withdrawing students, with recognition for creative “saves” in 2005 & 2007, as well as highest team and individual student retention in 2006-2008 & 2011.• Facilitated live online campus tours for prospective students via Breeze/Adobe Connect.• Specialized role of Dual Concentration (DC) Program Coordinator, which involved regular communication with students regarding eligibility requirements for DCs, processed DC requests, imaged documents for student file retention, scheduled associated DC courses, and routed finalization requests to the Registrar.• Specialized role of Leave of Absence (LOA) Return Coordinator, which involved processing students' reactivation upon completion of their respective LOAs, imaged documents for student file retention per document retention guidelines, and delegated course rescheduling to Advisors.

Chicago, Illinois, United States

• Managed a caseload of 50+ participants in outpatient drug treatment services at the Cook County Day Reporting Center.• Developed and implemented treatment plans, progress reviews, and referrals to external treatment and educational services.• Conducted bi-weekly sessions related primarily to job-readiness, behavior modification, and relapse prevention.• Revamped format for clients’ court progress reports.• Revamped job readiness sessions to include résumé construction, interviewing techniques, role-playing exercises, designated professional dress days.

Chicago, Illinois, United States

• Assisted in circulation of foreign journals, dissertations, theses, and periodicals to and from the Center.• Assisted with project to preserve and digitize foreign and domestic doctoral dissertations.• Initiated reorganization of the entire collection of M-Z print materials during summer of 2001.

Master Of Project Management

Master Of Arts - Ma, Data Analytics And Applied Social Research (Marketing Research)

Graduate Certificate, Project Management

Completed April 2023.

Bachelor'S Degree, Psychology