Gate Agent
Current- Cross-Functional Gate Agent/Baggage Handler
- Customer Service: Providing excellent customer service by answering passenger inquiries, addressing concerns or complaints, and assisting with special needs or accommodations.
- Flight Coordination: Collaborating with flight crews, ground staff, and other departments to coordinate on-time departures, gate changes, and flight announcements.
- Safety and Security: Adhering to and enforcing strict safety and security regulations, such as passenger and baggage screening, verifying identification, and reporting any suspicious activity or safety concerns.
- Baggage Handling: Ensuring that passengers' checked and carry-on baggage is properly handled, tagged, and loaded onto the correct aircraft, following safety and security protocols.
Feb 2021 - Present
