Alex Quinney Email & Phone Number

Melbourne, GB

East Midlands, England, United Kingdom

Leicestershire, England, United Kingdom

Client Manager for Pole Arnold, part of Mattioli Woods PLC

Remote

Managed and resolved complex disputes between businesses and consumers by evaluating evidence and providing a beneficial outcome.Cultivated client relationships through high levels of direct communication to maintain customer loyalty.Reviewed and analysed suspicious and potentially fraudulent claims.Analysed information gathered by investigation and.

Manchester, England, United Kingdom

Evaluated resumes, interviewed and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.Leveraged employee referrals, direct sourcing, Internet applications and recruitment agencies to source candidates for positions.Created and drove talent acquisition and job placement strategies to attract diverse.

United Kingdom

Described product and service details to customers to provide information on benefits and advantages.Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands.Delivered exceptional training and hands-on motivation to team members to enhance service delivery approaches.

United Kingdom

United Kingdom

Managed and processed cases in adherence to company and FCA guidelines and regulations.Managed a team of associates responsible for numerous work streams and products including credit cards and loans.Oversaw customer communications and employee workload to effectively prioritise work and reduce FCA breaches.Delivered exceptional customer service to.

Warsaw, Masovian District, Poland

• Financial Services | Insurance | Investment Management | QROPS | Mortgage | Sales | FX | Broker
• Data collection
• Lead generation
• Organisation of appointments
• Networking events and building rapport
• Planning events deVere Group was established in 2002 by CEO Nigel Green. As more and more people focused on opportunities abroad, Green saw a niche in the financial services market for them. Today, deVere Group has.

• Managed clock-ins and error reporting for worldwide clients
• Built training guides and test environments for new employees
• Liaised with Project teams to satisfy clients’ needs
• Time & Measurement activities nationwide
• Promoted to actively work alongside the CEO to produce all of SWL's Marketing efforts.
• Produced Marketing articles for current clients

SWL Group are the number one trusted Retail Productivity Experts in the UK. By combining operations knowledge leadership and cost-effective solutions, we generate the best possible store service coverage for retailers while reducing labour budget wastage. Serving customers including Argos, Homebase, M&S and BP, SWL’s services and solutions cover work.