Alex Quinney Email & Phone Number

Melbourne, Gb

East Midlands, England, United Kingdom

Leicestershire, England, United Kingdom

Client Manager for Pole Arnold, part of Mattioli Woods PLC

Remote

Managed and resolved complex disputes between businesses and consumers by evaluating evidence and providing a beneficial outcome.Cultivated client relationships through high levels of direct communication to maintain customer loyalty.Reviewed and analysed suspicious and potentially fraudulent claims.Analysed information gathered by investigation and reported findings and recommendations.Monitored and analysed financial, statistical and operational data trends.

Manchester, England, United Kingdom

Evaluated resumes, interviewed and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.Leveraged employee referrals, direct sourcing, Internet applications and recruitment agencies to source candidates for positions.Created and drove talent acquisition and job placement strategies to attract diverse candidates.Performed cybersecurity research and presented findings to senior leaders to improve business strategies and marketing… Show more Evaluated resumes, interviewed and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.Leveraged employee referrals, direct sourcing, Internet applications and recruitment agencies to source candidates for positions.Created and drove talent acquisition and job placement strategies to attract diverse candidates.Performed cybersecurity research and presented findings to senior leaders to improve business strategies and marketing campaigns. Show less

United Kingdom

Described product and service details to customers to provide information on benefits and advantages.Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands.Delivered exceptional training and hands-on motivation to team members to enhance service delivery approaches and boost customer satisfaction.

United Kingdom

United Kingdom

Managed and processed cases in adherence to company and FCA guidelines and regulations.Managed a team of associates responsible for numerous work streams and products including credit cards and loans.Oversaw customer communications and employee workload to effectively prioritise work and reduce FCA breaches.Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.Analysed information gathered by… Show more Managed and processed cases in adherence to company and FCA guidelines and regulations.Managed a team of associates responsible for numerous work streams and products including credit cards and loans.Oversaw customer communications and employee workload to effectively prioritise work and reduce FCA breaches.Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.Analysed information gathered by investigation and report findings and recommendations. Show less

Warsaw, Masovian District, Poland

Financial Services | Insurance | Investment Management | QROPS | Mortgage | Sales | FX | Broker• Data collection• Lead generation • Organisation of appointments• Networking events and building rapport• Planning events deVere Group was established in 2002 by CEO Nigel Green. As more and more people focused on opportunities abroad, Green saw a niche in the financial services market for them. Today, deVere Group has developed to become one of the world's leading… Show more Financial Services | Insurance | Investment Management | QROPS | Mortgage | Sales | FX | Broker• Data collection• Lead generation • Organisation of appointments• Networking events and building rapport• Planning events deVere Group was established in 2002 by CEO Nigel Green. As more and more people focused on opportunities abroad, Green saw a niche in the financial services market for them. Today, deVere Group has developed to become one of the world's leading independent international financial consultancy. With well over 80,000 clients in more than 100 different countries - and in excess of $10 billion under advice and administration - deVere Group aims to maintain its place at the forefront of the industry.With such a large client base spread out across all the key cities worldwide, we have had to continually develop and expand our global presence and currently have over 500 consultants in more than 70 offices. Show less

• Managed clock-ins and error reporting for worldwide clients• Built training guides and test environments for new employees• Liaised with Project teams to satisfy clients’ needs• Time & Measurement activities nationwide • Promoted to actively work alongside the CEO to produce all of SWL's Marketing efforts. • Produced Marketing articles for current clients• Organised merchandise to help build our brand recognition within our clients offices• Created marketing… Show more • Managed clock-ins and error reporting for worldwide clients• Built training guides and test environments for new employees• Liaised with Project teams to satisfy clients’ needs• Time & Measurement activities nationwide • Promoted to actively work alongside the CEO to produce all of SWL's Marketing efforts. • Produced Marketing articles for current clients• Organised merchandise to help build our brand recognition within our clients offices• Created marketing campaigns• Supported preparation of events• Presenting to the board of directors on a monthly basis• Reports on teams performance and producing personal development plans • Prepared software training guides for new starters• Produced Video and Data analysis. • Trained, developed and managed 5 new starters • Managed and created weekly workloads for my team Show less

SWL Group are the number one trusted Retail Productivity Experts in the UK. By combining operations knowledge leadership and cost-effective solutions, we generate the best possible store service coverage for retailers while reducing labour budget wastage. Serving customers including Argos, Homebase, M&S and BP, SWL’s services and solutions cover work measurement and productivity reviews, and labour standards generation, benchmarking, modelling and healthchecking, through to labour… Show more SWL Group are the number one trusted Retail Productivity Experts in the UK. By combining operations knowledge leadership and cost-effective solutions, we generate the best possible store service coverage for retailers while reducing labour budget wastage. Serving customers including Argos, Homebase, M&S and BP, SWL’s services and solutions cover work measurement and productivity reviews, and labour standards generation, benchmarking, modelling and healthchecking, through to labour budgeting, staff profiling, time and attendance and event management. Helping retailers be the very best they can be now. SWL. Retail Productivity Excellence. Show less