- Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization.- Research and make recommendations on server system administration.- Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.- Define network policies and procedures.- Hands-on experience with Cisco Phone System.- Collect and analyze data to optimize performance.- Troubleshoot problems with the system.- Onboard users to the network.- Train users on hardware and software.- Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure- Microsoft 365 Admin support.- Provide support to the Alarm Monitoring Centre.

Provide Support for Service requests and incidents resolution for access related issues, Software, hardware, New or existing accounts and network systems via remote desktop tools or Onsite as well as Kiosk Service to Metro Trains employees.-Provide excellent Level 1 and Level 2 customer support to non-tech savvy clients with use of simple language-Use of CISCO IP phone-Log and maintain service requests and incidents reported in Heat ticketing system-Installing/Uninstalling software or hardware as per clients' requirements-Provide Support to clients via phone, email, remotely or face-to-face and also provide training when required-Imaging/Re-imaging and deploying Laptops, Desktop, Iphones and Ipads-Creating CI for requesting devices.-Active Directory and Exchange Account Management-Hardware Fault Diagnosis -Application Fault Diagnosis and Resolution-Escalating and Communicating issues clearly to specified higher tier support teams.-Liaising with 3rd Party support services-Managing File & Folder security groups-Restoring old files as per clients' requirements-Creating new clients profiles-Asset Management-Process Development and Documentation-Actively seeking for various solutions and providing recommendations and suggestions as well as discover needs to help improve business processes -Focus on resolving issues on First point of call-Assisting clients with Microsoft 2008 and 2016 products-Provide clients PC maintenance remotely-Provide support for Apple products-Provide support and train clients in Citrix Environment-Focus on continuous improvement and learning

To provide on-site Installation, Swap Outs, De-Installation and Upgrade Services of EFTPos machines and to Perform Merchant training.

Perform data analysis, testing, debugging, audits, disaster recovery, and problem resolution.Research and evaluate technology solutions and present recommendations for improved system operations.Create data verification methods and comply with standard system procedures.Assess and provide training to enhance business operations.

Handling Crew Members.Allocating jobs.Handling cash.Communicating with Crew.Aiming to meet daily targets.Make sure customer leaves satisfied.Arrange Stock.Motivate Crew.

Life + Savers (University Project for International Students)