Job Responsibilities:- Lead PoCs and Gap analysis for governmental and enterprise-level projects in GCC region.- Lead business process mapping, optimization, and reengineering efforts to align clients' operations with industry best practices and help them perform against their digital agendas.- Provided change management support to facilitate smooth transitions and user adoption during ERP implementation projects.

Job Responsibilities:- Collaborated with clients to understand their business requirements and conducted in-depth analysis of their processes for successful ERP implementation.- Defined functional specifications and configured ERP systems to meet clients' specific business needs.- Designed and implemented performance management frameworks within ERP systems, including KPIs and reporting dashboards, to enable data-driven decision-making.- Utilized benchmarking techniques to assess clients' ERP performance and identify areas for improvement and competitive advantage.- Conducted interviews with key stakeholders to gather requirements and ensure ERP solutions aligned with clients' strategic objectives.- Facilitated workshops and training sessions to drive user engagement and knowledge transfer during ERP projects.Industries:- Trading & Retail- Food and Beverages- Contracting and Construction Management- Air Conditioning and Refrigerators- Industrial Manufacturing- Schools and Education- Oil and GasBusiness Functions:- Finance- Supply Chain- Inventory Management- Production- Sales / CRM- HR- Maintenance- Field Service

- Leading a team of 15 part-time IT support associates and allocating resources properly to assure KPIs are met- Hiring 35+ part-time associates, training them on company processes and their job functions- Solving 3500+ tickets with a variety of issue types and priority levels including 50+ VIP tickets- Managing and owning the project for implementation of a hotline support system while doing technical and commercial analysis on different software solutions- Designing a hybrid class room system that includes smart education and collaboration tools