• Led the implementation of a Managed, Detect, and Response (MDR) tool and service to ensure 24 by 7 review of security event logs and escalate for critical security events. • Replaced existing Vulnerability Management solution with a product that better interfaces with our existing technology. • Lead for Security Engineering, Vulnerability Management, and Security Awareness domains

• Developed scripts using Python to scan, gather, analyze, and report on any open ports on both internal and external servers. • Automated the development of team specific vulnerability reports using Python to help prioritize vulnerabilities by excluding known false positives and associating a risk ranking based on the asset’s business criticality to improve visibility and increase engagement from the teams.• Identified key performance indicators and developed reports to show monthly progress in each information security domain.• Created Dashboards in Kibana to quickly review and analyze logs from intrusion detection systems, syslogs, and firewalls for timely investigations.• Implemented scripts to help automate manual activity.• Daily log review of events from both Windows and Linux systems and initiating investigation and incident response for suspicious events.• Produced step by step documentation for Information Security processes and procedures.

• Developed reports using PowerShell, Python, and PowerBI to streamline extraction and automatically assess security vulnerabilities and associate a risk ranking based on the asset’s business criticality. • Designed scripts to assist the Fraud team in quickly highlighting anomalies found in online account creations. • Assisted in audits, audit findings, and issues, providing documentation, logs, evidence, and samples based on requirements. • Developed scripts to help discover folders with sensitive data, calculated a risk rating, and recommended improvements and control measures to protect our data to management.• Conduct third party vendor risk assessments on information security products, vendors, and services. • Kept current with vulnerabilities, attacks, and countermeasures as well as devoting time to research and development activities• Work with creating instructions for support of Enterprise Security Tools such as Phishlabs, GTB, ProofPoint DLP, Egnyte Protect, and Tenable.• Mentor, trained, and provided guidance to other analyst on cybersecurity, scripting, and data analysis topics.

• Led the implementation of GTB, Data Loss Prevention tool, across all endpoints, file shares, email, and web. • Implemented company policies, technical procedures, and standards for preserving the integrity and security of data.• Identify and recommend data security improvements and controls across the organization documented in executive summaries. • Assessed, reviewed, and documented physical data retention maturity for each department/entity allowing for quantifiable results and provide recommendations to help improve their maturity.

• Defined and managed requirements for data quality performance for insurance business processes for both manual and automatic solutions.• Extracted data from SQL databases and translated record entries from call centers into meaningful metrics used to analyze efficiency and quality. Verse in finding patterns and trends in complex, multivariable data sets.• Evaluated current processes and re-designed the process to improve efficiency and enhance control measures.• Developed, documented, and reported data quality goals and standards.• Worked closely with IT to ensure that application support continuous improvements around, cycle time and operational efficiency.• Evaluated current processes and envisioned ways to reengineer the process in order to create significant efficiencies and enhance controls.• Involved with technical discussions and solutions for Robotic Process Automation; liaised with developers to ensure data quality performance was met.• Facilitated file sharing and correspondence tracking with SharePoint to improve collaboration and productivity of the department

• Conduct audits, assess back-ups, GAP analysis, and oversaw test to make sure data can be retrieved within the recovery time objective (RTO) with data from the recover point objective (RPO). • Centralized, maintained, and reported Disaster Recovery and Business Continuity data to measure performance and provide metrics to executive management. • Planned and managed the Disaster Recovery budget, and report on variances in actual vs. planned to executives.• Implemented and tested various tools and solutions to ensure RTO and RPO requirements were met for various office locations, globally.

• Developed reports and dashboards in Excel to show key performance indicators to gauge how well all IT teams were performing on their Service Level Agreements using APIs to pull data from ServiceNow for real-time reports.• Created Executive Reports showing the performance of IT Operations and Information Security; visualizing ticket volumes, recurring incidents, and known problems impacting the organization.• Led Root Cause Analysis investigations to successfully identify root causes of problems and security incidents that impact the business.

• Developed weekly, monthly, and quarterly operational reports in for incident and request activity for all teams in IT to provide visibility of ticket volumes for all levels of IT management. • Help align and standardize Incident, Request, and Problem Management processes based on ITILv3 framework. • Streamline the outage communication process to ensure that the impacted business was informed quickly of the incident.