Arik Jones Email & Phone Number

Remote

> Coordinate with cross-functional teams across PatientNow products to ensure a smooth and timely release process> Track Large volumes of content - development status and release timing> Conduct release readiness reviews, Scrum of Scrums, milestone reviews, and business go/no-go meetings.> Collaborate with Product owners and other stakeholders to prioritize and manage backlog.> Organize and lead scrum ceremonies, including planning sessions, stand-ups, retrospectives, and reviews.> Facilitate strong collaboration between product and engineering teams, bridging gaps and aligning objectives.> Review complex technical details regarding ongoing issues/events and convey the key details to senior stakeholders, including recommendations, to facilitate real-time decision making.Products apart of:PatientNow Pro --- https://www.patientnow.com/logins/PatientNow Essentials --- https://www.patientnow.com/logins/

> Identify and manage risks, mitigate impediments, and dependencies within and across teams> Build relationships across teams to meet goals during multiple rounds of acquisitions> Facilitate Daily's, Sprint Planning's, Refinements, Reviews, Retrospectives, Workshops, Trainings> Lead cross-functional meetings> Manage stakeholder expectations at various levelsProducts apart of: https://linqconnect.com/ --- Payments Platformhttps://www.k12paymentcenter.com/ --- Payments Platformhttps://pos.titank12.com/ --- POS system, Inventory Management, Recipe Builder, Nutritional Analysishttps://www.schoolnutritionandfitness.com/ --- School Lunch Menus, Digital Menu Boards

Wilmington, North Carolina Area

> Provide consultation to clients, supporting all stages of new client onboarding - from understanding their unique needs, challenges, and goals to guiding them on best practices for using our solutions to solve their business challenges, solution design, user acceptance testing, and go live> Developed and implemented customer education programs, resulting in increased user adoption and customer satisfaction.> Project Management - Onboard, Install, Train New and existing Customers in 5+ product offerings> Balance multiple projects and prioritize potentially competing needs> Support pre-sales activities such as proposals and scope of work writing, client presentations, etc> Build relationships across teams to meet goals during multiple rounds of acquisitions

Wilmington, North Carolina Area

> Troubleshoot the Meals Plus software and Microsoft SQL database issues> Track and document cases through CRM software > Support Customer interactions across phone, chat, email, social media through Salesfore

> Manage stock of IT consumables> Installation & support of PC hardware, Operating Systems, and applications.> Support both laptop & desktop running Windows and MAC OS> Diagnose hardware failures to component level.> Liaise and provide support when needed amongst all IT Operations teams, and channel information through appropriate team members and peers.

> Integrate own technical knowledge with information from multiple online resources during troubleshooting>Multi-task, listen to the customer, evaluate information, and troubleshoot technical issues

> Craft specialty drinks, make food, general food industries duties> Developed an understanding of coffee and tea regions and the various differences in flavor and blends.

Aas Computer Engineering Technology, Computer Systems Networking And Telecommunications

Education record

Activities and Societies: Electric Vehicle, Jazz band, Marching band