Ara A. Email & Phone Number

Ontario, Canada

Bangladesh

Taught an ‘Introduction to Computers’ course in a Women's university to students from Asia and South East Asia Created the course syllabus from scratch in a matter of a month with clear learning objectives Prepared lesson plans, tests and assignments on a regular basis Helped students increase their typing skills and accuracy by 25+ % points by the end of the year Trained recent Technology graduates from the same university to successfully teach the course in the second semester as part of my transitioning processServed as academic adviser for a select group of studentsPromoted an environment of continuous learning

Provided a high level of technical support to all internal bank users (100+) in downtown Toronto and across CanadaResponsible for all hardware and software support such as desktops, laptops, printers, scanners, Blackberry’s and all other bank standard peripheralsProvided support for Virtual Private Network users working from home and on the road Worked with other team members to accomplish set goals and objectivesPerformed multiple tasks on a regular basis to meet targets

Managed all technology needs for passengers for the duration of their cruise Handled any disputes in a calm, professional and efficient mannerDelivered lectures and classes on Basic Photography, MS Word, E-mail and Internet basics to passengers aged 50+Was rated by passengers and consistently scored a 9+ rating out of 10 on every cruise for months at a time.Monitored, evaluated and performed desktop support duties for Local Area NetworkProvided fast, prompt, and attentive service with a 6 star luxury cruise line; improved ability toperform better under pressure in a very fast paced working environmentTrained computer attendants and onboard lecturers with new software; thereby increasingproductivity and reducing system downtimePerformed daily backups and update anti-virus definitions for all workstations and servers;thereby increasing network security and helping reduce system downtime

World Wide

Interactive TV Systems Manager, Celebrity Cruises, International, 2001 - 2003Administered day-to-day operations of the onboard Interactive TV and E-mail SystemMonitored and troubleshooted e-mail system and escalate higher issues to senior IT personalSupported interactive computer system and troubleshooted all hardware components; therebyreducing operating costs and downtime by 10% revenue and productivity by 10%Repaired desktop computer hardware and componentsResearched and recommended the purchase of hardware, software and other computerperipheralsMaintained systems documentation as well as solutions to problems in the technical supportdatabase